Airline Ticketing Agent

EXCEED TOURS & TRAVELS LLC; Dubai; Presencial; AED 67 000 - 100 000; Tempo integral

Resumo da oferta

Exceed Tours & Travels LLC in Dubai seeks an Airline Ticketing Agent to handle ticket sales and reservations on-site. You will search flight options, issue tickets, process changes, and manage cancellations while delivering a professional and welcoming travel experience.

Ideal candidates have at least 2 years in Travel & Tourism, strong sales and customer service skills, and proficiency with GDS systems. English fluency is required, Arabic is an advantage.

Qualificações

• Minimum of 2 years in Travel & Tourism industry.
• Strong ticket sales and meeting targets.
• Experience with airline reservations using GDS/Portals.
• Excellent communication and customer service skills.
• Proficiency in English; Arabic is a plus.
• Ability to work on-site in Abu Hail, Dubai.

Responsabilidades

• Search flight options and issue tickets.
• Process changes, cancellations, and reissues.
• Respond to inquiries and advise on routes, fares, and regulations.
• Coordinate with airlines and internal teams; maintain documentation.
• Stay updated on promotions and travel requirements.

Conhecimentos

Ticket sales

Airline reservations

Customer service

Attention to detail

English proficiency

GDS systems

On-site

Arabic advantage

Ferramentas

Galileo

Amadeus

Sabre

Descrição da oferta de emprego

Company Description

Exceed Tours & Travels LLC is a tourism company established in 2023 in Dubai, United Arab Emirates, dedicated to providing exceptional travel support and curated experiences. The company specializes in personalized itineraries, seamless transfers, and private tours, supported by a fleet of vehicles that offers comfort and convenience. Exceed Tours & Travels LLC emphasizes authentic Arabic hospitality, showcasing the cultural richness and scenic beauty of Dubai and the broader region. With a focus on immersive journeys and tailored services, the company aims to create memorable adventures for travelers from around the world. Team members join a passionate group of travel enthusiasts committed to delivering high-quality, customer-centered service.

Role Description

The Airline Ticketing Agent is a full-time, on-site role based in Dubai, United Arab Emirates. The role involves handling airline ticket sales and reservations, including searching flight options, issuing tickets, processing changes, and managing cancellations. The agent will provide customer service by responding to inquiries, advising travelers on routes, fares, and travel regulations, and ensuring accurate documentation and itinerary details. Daily tasks include using reservation, Portals and GDS systems, coordinating with airlines and internal teams, and maintaining up-to-date knowledge of promotions, policies, and travel requirements. The position requires attention to detail, prompt resolution of issues, and a commitment to delivering a professional and welcoming experience that reflects the company’s standards of hospitality.

Qualifications

• Strong ticket sales and general sales skills, with the ability to meet targets and promote suitable travel options.
• Experience with airline reservations, including booking, rebooking, and ticket issuance using reservation, Portals or GDS systems.
• Excellent communication and customer service skills to interact effectively with diverse travelers and partners.
• Attention to detail and accuracy in handling passenger information, itineraries, and payment transactions.
• Minimum of 2 years of experience in Travel & Tourism industry is a must.
• Proficiency in English; knowledge of additional languages (such as Arabic) is an advantage.
• Ability to work on-site in Abu Hail- Dubai, manage time effectively, and handle peak travel periods calmly.
• Basic computer literacy and familiarity with standard office and booking software; GDS experience (e.g., Galileo, Amadeus, Sabre) is a must