Senior Butler - Villas - Jumeirah Zabeel Saray

Jumeirah; Dubai; On-site; AED 216,000 - 360,000; Full time

Benefits offered by this job

Company-provided shared accommodation

Discounts on F&B and hotel stays

Job summary

Jumeirah Zabeel Saray is seeking a Senior Butler – Villas to join our luxury hospitality team in Dubai. The role focuses on personalized service for villa guests, coordinating with departments, and ensuring flawless guest experiences.

The ideal candidate has 2–3 years in Butler or luxury guest services, strong Front Office knowledge, and excellent leadership and communication skills. Fluency in English is required; additional languages are an advantage.

Qualifications

• 2–3 years of experience in Butler, Front Office, or luxury guest service roles.

Responsibilities

• Welcome and assist guests with luggage, room orientation, inquiries, and special requests, ensuring personalized service.
• Anticipate guest needs and maintain strong knowledge of hotel facilities, services, dining options, and concierge arrangements.
• Handle guest registration, cashiering, food and beverage orders, and other administrative duties accurately.
• Prepare and maintain guest suites, Butler Pantries, and service areas according to hotel standards and guest preferences.
• Provide attentive service to VIP and repeat guests, resolve concerns promptly, and ensure a seamless and memorable guest experience.

Skills

Butler

Front Office

Luxury guest service

Leadership

Communication

Interpersonal skills

English fluency

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for a Senior Butler – Villas to join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role include:

• Welcome and assist guests with luggage, room orientation, inquiries, and special requests, ensuring personalized service.
• Anticipate guest needs and maintain strong knowledge of hotel facilities, services, dining options, and concierge arrangements.
• Handle guest registration, cashiering, food and beverage orders, and other administrative duties accurately.
• Prepare and maintain guest suites, Butler Pantries, and service areas according to hotel standards and guest preferences.
• Provide attentive service to VIP and repeat guests, resolve concerns promptly, and ensure a seamless and memorable guest experience.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2–3 years of experience in Butler, Front Office, or luxury guest service roles.
• Previous experience within a luxury hotel environment is preferred.
• Strong knowledge of Front Office systems and procedures, with the ability to manage guest arrivals, departures, guest relations, and daily operational requirements.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate team members, resolve guest concerns, and deliver exceptional service standards.
• Fluency in English is required; proficiency in additional languages such as Arabic, Russian, German, French, Spanish, Mandarin, or Italian would be an advantage.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)