Senior Guest Services Executive - Front Office - Jumeirah Zabeel Saray (Night)

Jumeirah; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Accommodation provided

Healthcare and life insurance

Paid annual leave

Flight home

Job summary

Jumeirah Zabeel Saray in Dubai is seeking a Front Office Senior Guest Services Executive (Night) to lead the night team and ensure seamless guest service. The role focuses on maintaining high standards during night hours and coordinating with the entire Front Office to deliver exceptional experiences.

The ideal candidate will have 2–3 years in Front Office operations with supervisory experience, fluency in English, and a hospitality background.

Qualifications

• 2–3 years of experience in Front Office operations, with supervisory or leadership experience.
• Fluency in English; additional languages are a plus (Arabic, Russian, German, French, Spanish, Mandarin, Italian).
• High School Diploma required; hospitality qualification preferred.

Responsibilities

• Lead and supervise the Front Office team during the night shift, ensuring smooth and professional guest service.
• Handle overnight guest requests, complaints, emergencies, and operational issues promptly and professionally.
• Monitor arrivals, departures, room status, and special guest requirements to ensure accurate overnight operations.
• Complete night audit procedures, maintain accurate records, and prepare reports for management review.
• Ensure a clear and comprehensive handover to the morning team, highlighting important incidents and guest requirements.

Skills

Front Office operations

Leadership

Guest relations

English fluency

Education

High School Diploma

Diploma or Degree in Hotel/Hospitality Management

Tools

Front Office systems

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for a Front Office Senior Guest Services Executive (Night) to join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role include:

• Lead and supervise the Front Office team during the night shift, ensuring smooth and professional guest service.
• Handle overnight guest requests, complaints, emergencies, and operational issues promptly and professionally.
• Monitor arrivals, departures, room status, and special guest requirements to ensure accurate overnight operations.
• Complete night audit procedures, maintain accurate records, and prepare reports for management review.
• Ensure a clear and comprehensive handover to the morning team, highlighting important incidents, pending matters, and guest requirements.

Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2–3 years of experience in Front Office operations, preferably within an international hospitality environment, with previous supervisory or leadership experience.
• High School Diploma is required; a Diploma or Degree in Hotel Management, Hospitality Management, or a related field is preferred.
• Strong knowledge of Front Office systems and procedures, with the ability to manage guest arrivals, departures, guest relations, and daily operational requirements.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate team members, resolve guest concerns, and deliver exceptional service standards.
• Fluency in English is required; proficiency in additional languages such as Arabic, Russian, German, French, Spanish, Mandarin, or Italian would be an advantage.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)