Front Desk Manager - Front Office - Jumeirah Zabeel Saray

Dubai Holding LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Learning & Development programs

Internal mobility within global réseau

Colleague discounts on food, beverage,

Colleague discounts on hotel stays

Comprehensive healthcare and life保险

Paid annual leave and flight

Job summary

Jumeirah Zabeel Saray in Dubai invites applications for a Front Desk Manager to lead the front office team within a luxury five-star resort on Palm Jumeirah. You will oversee guest services, optimize Opera system usage, and align selling and rate strategies with brand standards.

The ideal candidate has 1–3 years in Rooms Division at luxury brands, a Bachelor's in Hospitality, strong leadership, problem-solving and a detail-oriented mindset.

Qualifications

• 1–3 years’ experience in Rooms Division at five-star luxury brands.
• Bachelor’s Degree in Hospitality or related field.
• Strong problem solving, detail orientation and leadership skills.

Responsibilities

• Leads, coaches, and empowers front desk colleagues to maintain high morale, productivity, and service standards.
• Oversees Opera system accuracy, data integrity, and adherence to selling and rate management strategies.
• Monitors guest satisfaction and implements actions to continually enhance service quality.
• Manages staffing, scheduling, performance appraisals, and SOP updates.
• Collaborates across departments to meet guest needs and budgets.

Skills

Rooms Division experience

Leadership

Guest service

Education

Bachelor’s Degree in Hospitality

Job description

Front Desk Manager - Front Office - Jumeirah Zabeel Saray

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe. Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for a Front Desk Managerfor Jumeirah Zabeel Saray.

The main duties and responsibilities of this role include:

• Leads, coaches, and empowers front desk colleagues to maintain high morale, productivity, and service standards.
• Oversees Opera system accuracy, data integrity, and adherence to selling and rate management strategies.
• Monitors guest satisfaction, analyzes feedback, and implements actions to continually enhance service quality.
• Manages departmental operations including staffing, scheduling, performance appraisals, and SOP updates.
• Collaborates across departments to meet guest needs, control costs, and achieve budgeted financial goals.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1 –3 years’ experience in Rooms Division at five-star luxury brands
• Bachelor’s Degree in Hospitality, or any other relevant field
• Problem solving, detail orientated and creative
• Leadership and team management skills

Project Management Skills

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual and flight from your home country
• Competitive tax-free salary paid in UAE Dirhams (AED)