Senior Front Desk & Community Experience Lead

The Place BC; Dubai; On-site; AED 201,000 - 335,000; Full time

Benefits offered by this job

Career development

Equal opportunity employer

Job summary

The Place BC is a luxury, client-focused hub in Dubai seeking a Community Manager to act as the central point of contact for clients, delivering a guest-centric experience and leveraging hospitality and office management expertise to ensure seamless operations and exceptional service across in-person, email, and phone interactions.

In this role you will onboard new clients, nurture relationships, oversee facilities, support the sales team with tours and upsell opportunities, and organize

Qualifications

• 5-star hospitality guest relations experience required.
• Strong client-facing communication and relationship-building skills.
• Proven ability to manage multiple tasks with attention to detail.

Responsibilities

• Provide outstanding customer service in person, by email, and by phone.
• Guide new clients through onboarding and build long-lasting relationships.
• Oversee day-to-day facilities management and ensure cleanliness, safety, and functionality.
• Assist sales team in client tours and upsell services.
• Plan and coordinate in-house community events.

Skills

Hospitality expertise

Office management

Client relationship

Communication

Multitasking

Team collaboration

Job description

The Place BC is a luxury, client-focused hub in Dubai seeking a Community Manager to act as the central point of contact for clients, delivering a guest-centric experience and leveraging hospitality and office management expertise to ensure seamless operations and exceptional service across in-person, email, and phone interactions.

In this role you will onboard new clients, nurture relationships, oversee facilities, support the sales team with tours and upsell opportunities, and organize