Front desk Manager (Hospitality experience Mandatory)

The Place BC; Dubai; On-site; AED 201,000 - 335,000; Full time

Benefits offered by this job

Career development

Equal opportunity employer

Job summary

The Place BC is a luxury, client-focused hub in Dubai seeking a Community Manager to act as the central point of contact for clients, delivering a guest-centric experience and leveraging hospitality and office management expertise to ensure seamless operations and exceptional service across in-person, email, and phone interactions.

In this role you will onboard new clients, nurture relationships, oversee facilities, support the sales team with tours and upsell opportunities, and organize

Qualifications

• 5-star hospitality guest relations experience required.
• Strong client-facing communication and relationship-building skills.
• Proven ability to manage multiple tasks with attention to detail.

Responsibilities

• Provide outstanding customer service in person, by email, and by phone.
• Guide new clients through onboarding and build long-lasting relationships.
• Oversee day-to-day facilities management and ensure cleanliness, safety, and functionality.
• Assist sales team in client tours and upsell services.
• Plan and coordinate in-house community events.

Skills

Hospitality expertise

Office management

Client relationship

Communication

Multitasking

Team collaboration

Job description

As a Community Manager, you’ll be at the heart of our operations, ensuring our clients receive the exceptional service and attention they deserve. You’ll use your hospitality or office management experience to create a welcoming, high-end experience, manage key relationships, and oversee day-to-day operations. This is an opportunity to elevate your career in a vibrant, client-focused environment.

Key Responsibilities:

• Client Service Excellence: Draw from your 5-star hospitality background to provide outstanding customer service both in person, via email, and over the phone. Act as a trusted liaison between clients and The Place, ensuring their needs are met with professionalism and attention to detail.
• Client Onboarding & Relationship Building: Use your guest relations expertise to guide new clients through a seamless onboarding experience, ensuring they feel welcomed and valued from the start. Build long-lasting, positive relationships to encourage loyalty and satisfaction.
• Office & Facilities Management: Leverage your office management experience to oversee the day-to-day upkeep of our facilities. From conducting inspections to ensuring high standards of cleanliness, safety, and functionality, you’ll create a workspace that reflects excellence.
• Sales & Upselling: Support our sales team in client tours and opportunities to upsell services or products, bringing your customer-focused mindset to maximize satisfaction and ensure clients are aware of all the services available to them.
• Event Coordination: Utilize your experience in event planning to organize in-house community events that engage clients and build strong internal connections. Whether it’s a corporate meeting or a community gathering, you’ll ensure every detail is executed flawlessly.

What We’re Looking For:

• Hospitality Expertise: If you have a background in 5-star hospitality guest relations, you’re the kind of candidate we’re looking for. You excel in creating personalized, seamless, and luxurious experiences for clients.
• Office Management Experience: If you come from an office management or administrative background, you’ll bring the organizational skills and ability to manage workflows that keep operations running smoothly.
• Client-Centered Approach: You understand the importance of creating positive, lasting relationships with clients and are dedicated to delivering top-tier service every time.
• Excellent Communication: You have polished communication skills, whether interacting with clients face-to-face or handling inquiries over the phone or email.
• Multitasking Pro: Able to handle various priorities without compromising quality, your ability to stay organized under pressure is second to none.
• Team-Oriented: You’re a collaborative leader who thrives in supporting others while upholding high standards for service and operations.

Why The Place?

• Exceptional Work Environment: Join a team that values excellence, collaboration, and a customer-first approach. Experience the dynamic atmosphere while working in a luxury setting.
• Career Development: We provide ample opportunities for professional growth, empowering you to develop and advance within your career.
• Client-Centered Culture: Be part of a culture that emphasizes building strong, meaningful relationships and ensuring our clients' satisfaction is always our top priority.

We are an equal-opportunity employer. We value diversity and are committed to fostering an inclusive and welcoming work environment.