Senior FinTech Payments Performance Lead

Delivery Hero SE; Abu Dhabi; On-site; AED 240,000 - 420,000; Full time

Job summary

Talabat, part of the Delivery Hero Group, is seeking a rigorous payment analytics professional to own end-to-end payment performance analysis in a fast-paced fintech environment in Abu Dhabi, UAE. You will diagnose root causes behind acceptance rate shifts, validate provider claims, and drive cross-functional investigations with product, legal, marketing, and operations teams.

Role requires 3+ years in strategy or operations within tech/e-commerce/fintech, deep payments knowledge, and strong

Qualifications

• 3+ years of experience in Strategy, or Operations roles within a tech, e-commerce, or fintech organization.
• Prior exposure to fintech is a requirement
• Deep working knowledge of the payments ecosystem - including acquirer processing, issuer decline logic, 3DS authentication flows, scheme rules, and settlement mechanics - sufficient to independently interrogate provider data and identify discrepancies without relying on external guidance.
• Proficiency in data analysis tools (SQL and/or Excel/Sheets at advanced level, or BI platforms) with the ability to independently build analyses, reconcile datasets, and surface insights without depending on a dedicated analytics function.
• Strong solution orientation with a high sense of ownership, accountability, and urgency.

Responsibilities

• Own payment performance analytics end-to-end - not just tracking metrics, but independently diagnosing root causes behind acceptance rate shifts, acquirer-level anomalies, and CPO movements, without relying solely on provider or product-supplied explanations.
• Validate claims from payment providers, product teams, and processing partners through independent data analysis.
• Lead deep-dive investigations into payment performance issues and operational gaps - structuring findings clearly for senior director audiences and driving resolution through cross-functional teams.
• Drive the end-to-end execution of projects, from evaluating feasibility and commercial viability to supporting rollout in partnership with cross-functional teams.
• Evaluate internal and external opportunities aligned with the fintech strategy, and project manage their execution.

Skills

Strategy

Operations

Fintech

Data analysis

SQL

Excel

Cross-functional

Problem solving

Tools

SQL

Excel

BI platforms

Job description

Talabat, part of the Delivery Hero Group, is seeking a rigorous payment analytics professional to own end-to-end payment performance analysis in a fast-paced fintech environment in Abu Dhabi, UAE. You will diagnose root causes behind acceptance rate shifts, validate provider claims, and drive cross-functional investigations with product, legal, marketing, and operations teams.

Role requires 3+ years in strategy or operations within tech/e-commerce/fintech, deep payments knowledge, and strong