Senior FinTech Payments Performance Lead

Delivery Hero; Dubai; On-site; AED 335,000 - 558,000; Full time

Job summary

talabat, part of Delivery Hero, is seeking a rigorous payments analytics professional in Dubai to own end-to-end payment performance analytics across multiple acquirers and partners. You will independently diagnose root causes of acceptance-rate shifts, validate provider claims, and lead cross-functional investigations with product, legal, and marketing teams.

You will drive end-to-end projects from feasibility to rollout, evaluate opportunities aligned with fintech strategy, and translate

Qualifications

• 3 years of experience in Strategy or Operations roles within a tech, e-commerce or fintech organization.
• Prior exposure to fintech is a requirement
• Deep working knowledge of the payments ecosystem including acquirer processing issuer decline logic 3DS authentication flows scheme rules and settlement mechanics sufficient to independently interrogate provider data and identify discrepancies without relying on external guidance.
• Proficiency in data analysis tools (SQL and/or Excel/Sheets at advanced level or BI platforms) with the ability to independently build analyses reconcile datasets and surface insights without depending on a dedicated analytics function.
• Strong solution orientation with a high sense of ownership accountability and urgency.
• Collaborative and adaptable with experience working cross-functionally across product legal marketing fraud and business operations teams.
• Ability to lead through influence driving cross-functional outcomes without direct authority
• Naturally skeptical and intellectually rigorous the instinct to question assumptions trace anomalies to their source and validate conclusions through data before acting on them.
• Ability to break down large complex challenges into structured executable action plans.

Responsibilities

• Own payment performance analytics end-to-end not just tracking metrics but independently diagnosing root causes behind acceptance rate shifts acquirer-level anomalies and CPO movements without relying solely on provider or product-supplied explanations.
• Validate claims from payment providers product teams and processing partners through independent data analysis.
• Lead deep-dive investigations into payment performance issues and operational gaps structuring findings clearly for senior director audiences and driving resolution through cross-functional teams.
• Drive the end-to-end execution of projects from evaluating feasibility and commercial viability to supporting rollout in partnership with cross-functional teams.
• Evaluate internal and external opportunities aligned with the fintech strategy and project manage their execution.

Skills

Data analysis

Analytical mindset

Stakeholder communication

Cross-functional collaboration

Influence without authority

Root-cause analysis

Tools

SQL

Excel/Sheets

BI platforms

Job description

talabat, part of Delivery Hero, is seeking a rigorous payments analytics professional in Dubai to own end-to-end payment performance analytics across multiple acquirers and partners. You will independently diagnose root causes of acceptance-rate shifts, validate provider claims, and lead cross-functional investigations with product, legal, and marketing teams.

You will drive end-to-end projects from feasibility to rollout, evaluate opportunities aligned with fintech strategy, and translate