Fintech Payments Strategy and Operations Specialist

Talabat Holding; Dubai; In loco; AED 300.000 - 540.000; Tempo pieno

Descrizione del lavoro

Talabat Holding is seeking an analytical Fintech Payments Strategy and Operations specialist to drive payment performance and coordinate fintech initiatives in Dubai. You will investigate acceptance trends, evaluate processing costs, and validate data from providers while challenging assumptions with reliable evidence.

The role emphasizes cross-functional collaboration with product, legal, marketing and ops teams.

Competenze

• At least 3 years of experience in strategy or operations within technology, ecommerce or fintech.
• Previous exposure to fintech is required.
• Strong analytical skills, commercial judgment and data-driven approach.

Mansioni

• Take ownership of payment performance analysis across relevant processing activities.
• Monitor payment acceptance rates and investigate changes in performance.
• Analyze differences in transaction outcomes across acquiring partners.
• Investigate movements in cost per order and identify contributing factors.
• Examine payment processing data to understand operational and commercial performance.
• Identify unusual patterns, inconsistencies and potential performance gaps.
• Trace significant metric changes to their underlying causes.
• Develop clear findings and recommendations supported by independent analysis.

Conoscenze

Strategy experience

Operations experience

Payments knowledge

Data analysis

SQL

Excel

Strumenti

BI platforms

Descrizione del lavoro

Fintech Payments Strategy and Operations Specialist Job Snapshot - Role: Fintech Payments Strategy and Operations - Location: Dubai, United Arab Emirates - Industry: Internet - Function: Strategy/Planning - Experience: Minimum 3 years in strategy or operations within technology, e-commerce or fintech, with prior fintech exposure required - Job Type: Full Time - Work Arrangement: On-site

Position Overview talabat is looking for an analytical and independently driven professional to support its fintech payments strategy and operations in Dubai. Payment performance involves high transaction volumes, multiple acquiring partners, changing card scheme requirements and ongoing product developments. Understanding what drives payment performance requires more than reviewing dashboards or accepting explanations from service providers. In this role, you will investigate payment acceptance trends, evaluate processing costs, validate information provided by payment partners and identify the underlying causes of operational issues. You will also assess commercial opportunities and coordinate fintech initiatives from initial evaluation through implementation. The ideal candidate combines practical payments knowledge with advanced analytical skills, strong commercial judgment and the confidence to challenge assumptions using reliable data.

Country: United Arab Emirates - City: Dubai - Industry: Internet - Function: Strategy/Planning - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

What You Will Be Doing

Payment Performance Analysis

• Take ownership of payment performance analysis across relevant processing activities.
• Monitor payment acceptance rates and investigate changes in performance.
• Analyze differences in transaction outcomes across acquiring partners.
• Investigate movements in cost per order (CPO) and identify contributing factors.
• Examine payment processing data to understand operational and commercial performance.
• Identify unusual patterns, inconsistencies and potential performance gaps.
• Trace significant metric changes to their underlying causes.
• Develop clear findings and recommendations supported by independent analysis.
• Maintain a detailed understanding of payment performance drivers.

Independent Data Validation

• Verify performance information supplied by payment providers and processing partners.
• Independently review explanations provided by internal product teams.
• Reconcile relevant datasets to identify discrepancies.
• Assess whether reported fixes have produced the expected results.
• Validate payment performance following product changes and operational improvements.
• Question assumptions when available evidence does not support the stated conclusions.
• Use transaction and operational data to establish reliable findings.
• Ensure recommendations are based on verified information rather than unconfirmed explanations.

Payment Issue Investigation

• Lead detailed investigations into payment processing problems.
• Examine operational gaps affecting transaction performance.
• Investigate acceptance rate changes and acquiring-related anomalies.
• Assess potential causes involving payment authentication, processing or settlement.
• Structure complex investigations into clear analytical workstreams.
• Identify the business implications of payment performance issues.
• Present investigation results to senior directors and relevant stakeholders.
• Coordinate with cross-functional teams to address identified problems.
• Follow through on agreed actions and validate the resulting improvements.

Fintech Strategy and Commercial Evaluation

• Evaluate internal opportunities that support talabat 's fintech strategy.
• Assess external opportunities involving payment services and related partnerships.
• Review the commercial viability of proposed fintech initiatives.
• Analyze operational requirements and implementation considerations.
• Support feasibility assessments using relevant business and payment data.
• Develop structured recommendations for proposed initiatives.
• Consider payment performance and commercial implications when evaluating opportunities.
• Help translate strategic priorities into practical implementation plans.

Project Execution and Implementation

• Manage fintech-related projects from initial assessment through execution.
• Define key activities required to progress approved initiatives.
• Coordinate project requirements with relevant internal stakeholders.
• Support implementation and rollout activities in partnership with cross-functional teams.
• Track progress against agreed project objectives.
• Identify dependencies and issues affecting delivery.
• Coordinate actions needed to address implementation challenges.
• Review project outcomes against expected operational and commercial results.
• Maintain accountability for assigned initiatives and their completion.

Cross-Functional Collaboration

• Work closely with product teams on payment-related initiatives and investigations.
• Coordinate with legal stakeholders when relevant to project requirements.
• Collaborate with marketing, fraud and business operations teams.
• Engage payment providers and processing partners to investigate performance concerns.
• Communicate analytical findings clearly to internal and external stakeholders.
• Challenge unsupported conclusions constructively and professionally.
• Build alignment across teams with different operational priorities.
• Drive progress through collaboration and influence, including where direct reporting authority is absent.

Management Reporting and Recommendations

• Prepare structured analysis for senior leadership.
• Translate complex payment information into clear business insights.
• Present the causes and implications of payment performance changes.
• Explain the evidence supporting recommended actions.
• Highlight unresolved issues requiring further investigation.
• Provide recommendations that consider operational and commercial outcomes.
• Support management decisions with independently verified data.

Qualifications and Experience

Professional Background

• At least 3 years of experience in strategy or operations roles within a technology, e-commerce or fintech organization.
• Previous exposure to fintech is required.
• Strong practical understanding of payment processing operations.
• Experience analyzing operational performance and identifying improvement opportunities.
• Ability to manage initiatives involving multiple business functions.
• Experience working with complex operational or commercial datasets.

Payments Industry Knowledge

• Deep working knowledge of the payments ecosystem.
• Understanding of acquiring and payment processing arrangements.
• Knowledge of issuer decline logic and its effect on transaction outcomes.
• Familiarity with 3D Secure (3DS) authentication flows.
• Understanding of payment card scheme rules.
• Knowledge of payment settlement mechanics.
• Ability to interpret payment provider information independently.
• Confidence investigating processing discrepancies without relying entirely on external guidance.
• Understanding of the relationship between payment performance and commercial outcomes.

Data Analysis and Technical Skills

• Advanced proficiency in SQL, Microsoft Excel or Google Sheets, or relevant business intelligence platforms.
• Ability to develop independent analytical investigations.
• Experience reconciling information from different datasets.
• Strong capability in identifying patterns and anomalies.
• Ability to validate conclusions through data.
• Confidence working without continuous support from a dedicated analytics team.
• Ability to convert analytical findings into actionable recommendations.
• Strong attention to detail when reviewing payment and operational information.

Problem-Solving and Strategic Thinking

• Ability to investigate complex problems systematically.
• Strong critical thinking and analytical judgment.
• Willingness to challenge assumptions and verify supporting evidence.
• Ability to identify underlying causes rather than relying on initial explanations.
• Strong solution-oriented approach.
• Ability to divide complex challenges into manageable activities.
• Confidence evaluating operational and commercial alternatives.
• Ability to prioritize actions according to business impact.

Stakeholder Management and Communication

• Experience collaborating with product, legal, marketing, fraud and business operations teams.
• Ability to communicate effectively with payment providers and external partners.
• Strong presentation and business communication skills.
• Confidence explaining detailed analytical findings to senior stakeholders.
• Ability to influence decisions without direct management authority.
• Collaborative approach to resolving cross-functional challenges.
• Ability to maintain productive relationships while questioning unsupported conclusions.

Professional Competencies

• High level of personal ownership and accountability.
• Independent and disciplined approach to work.
• Strong attention to accuracy and evidence.
• Ability to respond promptly to important operational issues.
• Adaptability when business priorities or project requirements change.
• Confidence making recommendations based on verified information.
• Ability to organize complex assignments into clear action plans.
• Commitment to following investigations through to measurable outcomes.

Why This Role Matters

Payment performance directly affects the reliability and commercial efficiency of talabat 's transaction operations. This position provides an opportunity to investigate complex payment challenges, evaluate fintech opportunities and contribute to decisions involving payment providers, internal products and business operations. Success requires the ability to establish what the data demonstrates, communicate findings clearly and coordinate practical improvements across multiple teams.

About talabat

talabat is an on-demand food and grocery delivery platform operating across the Middle East and North Africa. The company connects customers with restaurants and local businesses through technology-supported delivery services. talabat is part of the Delivery Hero Group, an international local delivery platform headquartered in Berlin, Germany. Delivery Hero operates in approximately 65 countries worldwide. The company has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.