Shipping Coordinator

Qi Group; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

QI Group in Dubai is seeking a detail-oriented Shipping Coordinator to support daily outbound shipping operations and ensure timely delivery to customers, agents, and stockists. You will prepare shipping documents, coordinate with logistics providers, and monitor shipments in a fast-paced environment.

The role requires accuracy, familiarity with AWB/BL, WMS/ERP systems, and knowledge of Free Zone and customs procedures.

Qualifications

• High school certificate or diploma is required.
• 1–2 years of experience in shipping, logistics, or supply chain operations.
• Familiarity with courier, freight forwarding, or logistics operations.
• Experience preparing shipping documentation such as AWB and BL.
• Proficient in Microsoft Excel and logistics-related systems; hands-on with WMS and ERP is advantageous.
• Knowledge of Free Zone operations and customs procedures is preferred.
• Strong attention to detail, coordination, and organizational skills; good communication and problem-solving abilities.

Responsibilities

• Prepare airway bills (AWB), bills of lading (BL), and other shipping documents for outbound shipments.
• Coordinate with logistics providers, warehouse teams, and internal stakeholders to ensure smooth shipment execution.
• Enter shipment data into ERP/WMS systems and maintain accurate records.
• Monitor shipment progress and ensure on-time delivery; track discrepancies or delays.
• Ensure compliance with customs regulations and Free Zone requirements.

Skills

Attention to detail

Coordination

Communication skills

Problem solving

Organizational skills

Education

High school certificate

Diploma

Tools

Microsoft Excel

WMS

ERP systems

Job description

We are looking for a detail-oriented and proactive Shipping Coordinator to support daily outbound shipping operations and ensure timely delivery of shipments to customers, agents, and stockists.

This role is responsible for preparing shipping documentation, coordinating with logistics providers, monitoring shipment progress, and ensuring compliance with shipping and customs requirements. The ideal candidate is organised, accurate, and comfortable working in a fast-paced logistics environment.

Key Responsibilities

Shipping Documentation & Coordination

• Prepare airway bills (AWB), bills of lading (BL), delivery advice, and other shipping documents for outbound shipments.
• Ensure all shipment details, including sender/recipient information, product descriptions, and shipping instructions, are accurate and complete.
• Coordinate closely with logistics service providers, warehouse teams, and internal stakeholders to ensure smooth shipment execution.

Data Entry & Reporting

• Accurately enter shipment information into the company’s shipping, ERP, or WMS systems.
• Perform data extraction, validation, and clean-up before shipment processing.
• Maintain accurate records and reports for incoming and outgoing shipments.

Shipment Tracking & Monitoring

• Monitor shipment progress and delivery timelines to ensure on-time delivery.
• Track and follow up on shipment discrepancies, delays, or delivery issues.
• Provide shipment updates and tracking information to customers and internal teams when required.

Compliance & Documentation Control

• Ensure all shipping activities comply with customs regulations, Free Zone requirements, and company procedures.
• Keep updated with changes in shipping and logistics regulations.
• Maintain proper filing and archiving of shipping documents and records.

Issue Resolution & Customer Support

• Investigate and resolve shipment-related issues such as delays, missing shipments, or customs clearance challenges.
• Handle shipment inquiries and coordinate resolutions with logistics providers and relevant stakeholders.

Requirements

• High school certificate, Diploma, or equivalent qualification.
• Minimum 1–2 years of experience in shipping, logistics, or supply chain operations.
• Familiarity with courier, freight forwarding, or logistics operations.
• Experience preparing shipping documentation such as AWB and BL.
• Proficient in Microsoft Excel and logistics-related systems.
• Hands-on experience with WMS and ERP systems is an advantage.
• Knowledge of Free Zone operations and customs procedures is preferred.
• Strong attention to detail, coordination, and organisational skills.
• Good communication and problem-solving abilities.