Senior Engagement Manager

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 360,000 - 480,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai, UAE is seeking a Senior Engagement Manager to lead strategic partnerships across Loyalty, Gift Cards and Payments in the MENA region. You will work with the Head of Partnerships to drive revenue growth, strengthen partner engagement and deliver measurable ROI through data-led campaigns.

The role requires 7+ years in partnerships or Key Account Management, fluent English and Arabic, and a proven track record of managing strategic accounts and driving business

Qualifications

• 7+ years of experience in partnerships, BD, or key account management.
• Proven revenue growth and partner engagement track record.
• Fluent English and Arabic communication skills.

Responsibilities

• Strategic Partnership Management: Own high-value partnerships across MENA, driving retention, growth and profitability.
• Revenue Delivery & Commercial Growth: Deliver revenue targets via loyalty collaborations, campaigns and cross-selling.
• Partner Engagement & Enablement: Ensure partners leverage loyalty as a marketing and sales enabler and drive ROI.
• Cross-Functional Leadership: Collaborate with Marketing, Insights, Legal, Product and Project teams to deliver campaigns and renewals.
• Market & Competitive Intelligence: Maintain knowledge of loyalty, rewards and payments across MENA and globally.
• Governance & Reporting: Lead budgeting, forecasting and contract negotiations with partners and suppliers.

Skills

Partnership Management

Business Development

Key Account Management

Loyalty

Gift Cards

Payments

Stakeholder Management

Job description

Role: Senior Engagement Manager Location: Dubai, UAE Salary: AED 30,000 plus benefits and bonus

We’re looking for a commercially driven and strategically minded Senior Engagement Manager to lead and grow key relationships across Loyalty, Gift Cards, and Payments throughout the MENA region. In this role, you’ll work closely with the Head of Partnerships to deliver revenue growth, strengthen partner engagement, and drive the success of our loyalty ecosystem through data-led strategies, innovative campaigns, and strong stakeholder management.

KEY RESPONSIBILITIES

Strategic Partnership Management Own a portfolio of high-value partnerships across MENA region, driving retention, growth, and profitability in line with the regional Partnerships Strategy. Serve as the primary relationship lead for strategic accounts, ensuring mutual value creation and alignment with business objectives. Collaborate with the Head of Partnerships to define and execute commercial growth plans across Loyalty, Gift Cards, and Payments verticals.

Revenue Delivery & Commercial Growth Deliver against revenue targets through innovative loyalty collaborations, marketing campaigns, and cross-selling of products and services. Build robust business cases and ROI models to demonstrate programme impact and influence investment decisions. Identify new business opportunities within existing accounts and drive new partnership acquisitions.

Partner Engagement & Enablement Ensure partners are actively leveraging customer loyalty as a marketing and sales enabler. Develop and implement Earn/Burn campaigns, ensuring they deliver measurable uplift in engagement and ROI. Lead quarterly business reviews with data-driven performance insights to demonstrate value, identify growth levers, and drive early renewals.

Cross-Functional Leadership Partner with Marketing, Insights, Legal, Product, and Project teams to deliver best-in-class campaigns, contract renewals, and technical integrations. Provide clear and actionable briefs to cross-functional teams, ensuring timely execution and measurable results. Act as a key escalation point for partners, ensuring service excellence and continuous improvement.

Market & Competitive Intelligence Maintain deep knowledge of the loyalty, rewards, and payments landscape across MENA and globally. Develop sector-specific insights, competitive benchmarking, and fact-based recommendations to inform strategic decisions.

Governance & Reporting Lead the budgeting and forecasting process for assigned partners, ensuring accurate revenue tracking and performance reporting. Draft, review, and negotiate partner and supplier agreements, ensuring commercial and legal compliance.

QUALIFICATIONS & SKILLS

Minimum 7+ years of experience in Partnerships Management, Business Development, or Key Account Management, ideally within Loyalty, Rewards, Gift Cards, or Payments. Proven track record of delivering revenue growth, managing strategic accounts, and driving partner engagement. Strong commercial acumen with the ability to build compelling ROI models and influence senior stakeholders. Excellent communication skills in English (written and verbal) and Arabic