Senior Employee Experience & Onboarding Lead

Mashreq; United Arab Emirates; On-site; AED 156,000 - 212,000; Full time

Job summary

Mashreq UAE is seeking an Officer to support PICG Employee Experience in onboarding, visa/labour processing, pension and data maintenance. You will coordinate with the Manager Employee Experience and Head of Employee Experience on processes to enhance employee experiences and align with bank-wide projects.

You will also handle onboarding, offboarding, MOHRE tasks, pension coordination, and data integrity, while collaborating with internal PICG functions to meet business needs and maintain high

Responsibilities

• Welcoming newly hired employees and executing the engagement plan throughout onboarding journey.
• Aligning new employees with managers and their team and communicating involvement procedures to all stakeholders.
• Creating new staff ID for new joiner.
• Responsible for new joiner account opening and adding new joiner in insurance coverage.
• Providing all the necessary information and support which the new joiner requires.
• Managing the entire Pension process for UAE and GCC nationals.
• Preparing the registration / exit documents for UAE and GCC nationals.
• Liaising with Pension authorities for regular updates and changes in Pension laws/contributions.
• Maintain historical records by creating a filing and retrieval system, keeping past and current records, and ensure all employee related documents and records are in line with the local regulations.
• Handling Labor Card issuance, renewal, and cancelation for UAE and GCC nationals.
• Updating Fusion with Labor card details - new, renewal and cancelation.
• Scanning and updating of Labor card/contracts, and cancelation details in EDMS.
• Reconciliation of Labor Cards and Pension.
• Issuing Arabic Letter and NOCs
• Resolve employees queries related to pension, labour cards, visa, military service, etc.
• Reporting job-related data, and ad-hoc reports for PICG management
• Provide counseling on PICG policies and procedures.
• Participate in improvement initiatives within the PICG team.
• Support with the orientation of the new joiners.
• Handling Military and NAFIS tracking including follow up with the authorities for updates/status of Refunds.
• Maintaining an updated list of all Employees in Military Services.
• Maintaining a list of all Employees eligible for NAFIS Scheme.
• Manage the off-boarding process and provide all the necessary information and support
• Facilitating a smooth transition and maintain a positive relationship for potential future engagement
• Cancel the labour card and insurance
• Handling employees inquiries and respond to them in timely manner.
• Support in solving employee’s issues and provide them with guidance.
• Work closely with other PICG unit to educate and provide guidance

Job description

Mashreq UAE is seeking an Officer to support PICG Employee Experience in onboarding, visa/labour processing, pension and data maintenance. You will coordinate with the Manager Employee Experience and Head of Employee Experience on processes to enhance employee experiences and align with bank-wide projects.

You will also handle onboarding, offboarding, MOHRE tasks, pension coordination, and data integrity, while collaborating with internal PICG functions to meet business needs and maintain high