Senior Officer, Employee Experience

Mashreqbank PSC; Abu Dhabi; On-site; AED 96,000 - 180,000; Full time

Job summary

Mashreqbank PSC UAE seeks an Officer within PICG Mashreq UAE to support onboarding, offboarding, visa/labour processing, pension and data maintenance. You will collaborate with the Manager Employee Experience and Head of Employee Experience to deliver positive employee experiences and align with bank-wide projects.

You will coordinate with internal PICG functions, support with new joiner orientation, manage labor card and insurance processes, and participate in continuous improvement initiatives

Responsibilities

• Onboarding: Welcoming new hires, executing engagement plan, aligning with managers and teams, creating staff IDs, enrolling in insurance, providing information and support as needed.
• Pension: Managing UAE and GCC pension processes, preparing registration/exit documents, liaising with authorities, maintaining historical records in line with regulations.
• MOHRE: Handling Labor Card issuance/renewal/cancellation for UAE and GCC nationals, updating Labor card details in EDMS, reconciling Labor Cards and Pension, issuing Arabic letters and NOCs, responding to queries, reporting data.
• Military and Nafis: Tracking military and NAFIS, follow-up with authorities, maintaining lists of employees in military/national schemes.
• Offboarding: Managing off-boarding process, ensuring smooth transition, cancelling labour card and insurance.
• Service productivity: Handling employee inquiries, providing guidance, coordinating with PICG units to educate and assist

Job description

Job description

As an Officer within PICG Mashreq UAE, your role revolves around facilitating the team to build positive employee experiences at MB UAE. You'll collaborate closely with the Manager Employee Experience and Head of Employee Experience on processes related to Onboarding, offboarding, visa / labour processing, pension and data maintenance. Additionally, you'll coordinate with internal PICG functions to support business needs and contribute to bank-wide projects, ensuring alignment with our objectives and maintaining high performance standards across MB UAE.

Onboarding

• Welcoming newly hired employees and executing the engagement plan throughout the onboarding journey
• Aligning new employees with managers and their team and communicating involvement procedures to all stakeholders.
• Creating new staff ID for new joiner
• Responsible of new joiner account opening and adding new joiner in insurance coverage
• Providing all the necessary information and support which the new joiner requires

Pension

• Managing the entire Pension process for UAE and GCC nationals.
• Preparing the registration / exit documents for UAE and GCC nationals.
• Liaising with the respective Pension authorities for regular updates and changes in Pension laws/contributions.
• Maintain historical records by creating a filing and retrieval system, keeping past and current records, and ensure all employee related documents and records are in line with the local regulations.

MOHRE

• Handling Labor Card issuance, renewal, and cancelation for UAE and GCC nationals.
• Updating Fusion with Labor card details - new, renewal and cancelation.
• Scanning and updating of Labor card/contracts, and cancelation details in EDMS.
• Reconciliation of Labor Cards and Pension.
• Issuing Arabic Letter and NOCs
• Resolve employees queries related to pension, labour cards, visa, military service, etc.
• Reporting job-related data, and ad-hoc reports for PICG management
• Provide counseling on PICG policies and procedures.
• Participate in improvement initiatives within the PICG team.
• Support with the orientation of the new joiners.

Military and Nafis

• Handling Military and NAFIS tracking including follow up with the authorities for updates/status of Refunds.
• Maintaining an updated list of all Employees in Military Services.
• Maintaining a list of all Employees eligible for NAFIS Scheme.

Offboarding

• Manage the off-boarding process and provide all the necessary information and support
• Facilitating a smooth transition and maintain a positive relationship for potential future engagement
• Cancel the labour card and insurance

Service productivity

• Handling employees inquires and respond to them in timely manner.
• Support in solving employee's issues and provide them with guidance.
• Work closely with other PICG unit to educate and provide guidance