Assistant Manager, End-to-End Onboarding & Credit Ops

Mashreq; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

Mashreq in United Arab Emirates seeks a capable leader to manage direct offshore e2e onboarding of retail products. You will direct Personal Loans and Cards application processing end to end, including underwriting, CPV and disbursal, ensuring service standards are consistently met.

You will review cases for policy adherence, monitor SLA/TAT adherence, and drive MIS reporting while maintaining strong cross-unit collaboration to optimize capacity and risk controls.

Qualifications

• Experience in end-to-end onboarding of retail products.
• Knowledge of credit policy parameters and country guidelines.
• Ability to manage SLAs and turnaround times (TAT).
• Strong reporting, data accuracy and process improvement skills.
• Excellent coordination with risk, operations and business units.

Responsibilities

• Oversee end-to-end onboarding of retail products including loans and cards.
• Direct and control application processing, underwriting, CPV and disbursal to meet service standards.
• Review cases to ensure alignment with product parameters and policies.
• Monitor monthly exception reports and ensure escalation processes are followed.
• Maintain high quality in onboarding processes and adhere to risk controls.

Skills

Onboarding

Credit processing

Team management

MIS reporting

SLA management

Job description

Mashreq in United Arab Emirates seeks a capable leader to manage direct offshore e2e onboarding of retail products. You will direct Personal Loans and Cards application processing end to end, including underwriting, CPV and disbursal, ensuring service standards are consistently met.

You will review cases for policy adherence, monitor SLA/TAT adherence, and drive MIS reporting while maintaining strong cross-unit collaboration to optimize capacity and risk controls.