Client Experience & Relationship Specialist

Mashreq; United Arab Emirates; On-site; AED 89,000 - 156,000; Full time

Job summary

Mashreq is seeking a Relationship Management Support professional to assist Relationship Managers with client interactions, onboarding, and KYC/compliance workflows. You will act as the first point of contact for service inquiries and help maintain accurate client data across systems.

Responsibilities include supporting risk governance, administering daily trackers, and contributing to service improvements while ensuring customer satisfaction and timely processes.

Qualifications

• Graduate with experience in banking or service industry.
• Strong negotiation and interpersonal skills.
• Excellent English communication and writing skills.
• Customer-oriented and able to handle difficult situations.

Responsibilities

• Handle low value clients for relationship management and act as a backup RM.
• Support RMs to free up their time & be the first face to the customer for inquiries & all service-related activities via any channel.
• Assist the RMs to conduct proper KYC to fulfil compliance requirements and ensure client documentation is updated timely.
• Support RMs in regular liaison with group compliance for escalations; onboarding, AML/KYC/DTRs/RFIs, etc.
• Work on projects to enhance client and Partners/EAM experience; ensure data availability and proper data in systems.
• Service banking needs including account opening/maintenance, complaints handling, statements, portfolio analysis.
• Ensure pre-processing checks are timely and accurate; track daily activity per SOP and SLA.
• Participate in governance and audit processes; rectify issues and implement recommendations.

Skills

Negotiation

Interpersonal skills

Communication skills

English proficiency

Decision making

Customer service

Education

Graduate

Job description

Mashreq is seeking a Relationship Management Support professional to assist Relationship Managers with client interactions, onboarding, and KYC/compliance workflows. You will act as the first point of contact for service inquiries and help maintain accurate client data across systems.

Responsibilities include supporting risk governance, administering daily trackers, and contributing to service improvements while ensuring customer satisfaction and timely processes.