Client Experience & KYC Compliance Specialist

Mashreqbank PSC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Mashreqbank PSC in United Arab Emirates seeks a Relationship Manager to drive high-quality client servicing for Emirati Mashreq Gold. You will coordinate with Area Managers, Central Team and RMs to ensure smooth processing of applications and uphold service standards.

The role involves managing KYC compliance, resolving escalations, and providing feedback to product teams to improve processes and customer experience.

Qualifications

• Thorough knowledge of retail banking products, policies and processes.
• Strong problem solving and communication skills.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Collaborate with Area Managers and Central Team to achieve service levels.
• Standardize client services across Emirati Gold teams and implement actions.
• Ensure smooth RM flow of applications and handle discrepant cases from sales channels.
• Be the primary contact for customer complaints from branches, RMs or customers.
• Provide feedback to Product Managers on process/service issues.
• Perform KYC checks and ensure compliance with regulatory activities.

Skills

Problem solving

Communication

Interpersonal skills

Work under pressure

Computer literacy

Education

University graduate

Tools

CRM

Job description

Mashreqbank PSC in United Arab Emirates seeks a Relationship Manager to drive high-quality client servicing for Emirati Mashreq Gold. You will coordinate with Area Managers, Central Team and RMs to ensure smooth processing of applications and uphold service standards.

The role involves managing KYC compliance, resolving escalations, and providing feedback to product teams to improve processes and customer experience.