Senior eCommerce Project Manager

Agile Consultants; Dubai; On-site; AED 173,000 - 207,000; Full time

Job summary

Shapoorji Pallonji & Company Pvt. Ltd. in Dubai is seeking a Senior eCommerce Project Manager to lead the D2C eCommerce strategy and delivery of platform features, enhancements, and regional initiatives.

The ideal candidate has 7+ years in eCommerce with hands-on experience across Cart & Checkout, Omnichannel/Endless Aisle, and payment integrations. You will coordinate with regional and global teams to drive innovation and optimize checkout performance.

Qualifications

• 7+ years of hands-on eCommerce project management experience.
• Strong experience in Cart & Checkout, Omnichannel/Endless Aisle, Payments and feature rollouts.
• Experience with multiple major eCommerce platforms (Shopify, SAP Hybris, Salesforce Commerce Cloud or Magento).
• Understanding of payment APIs, tokenisation and 3-D Secure.
• Proven track record improving checkout conversion or latency.
• Experience with Endless Aisle, click-and-collect or O2O fulfilment (MENA preferred).
• Proficiency in Agile with distributed teams; PM and stakeholder skills.
• JIRA, Confluence; data viz tools Looker/Power BI/Tableau.

Responsibilities

• Lead eCommerce projects, feature rollouts and regional initiatives.
• Manage carts, checkout, omnichannel, payments and new features.
• Drive checkout optimization and payment gateway enhancements.
• Lead Endless Aisle, click-and-collect and offline fulfilment.
• Coordinate with regional, global and local stakeholders.
• Manage project plans, timelines, risks, budgets and governance.
• Work with Agile teams on sprints, backlogs, user stories and UAT.
• Track KPIs, conversion and platform performance; drive improvements.
• Support innovation with new tech, fintech, AI recommendations.
• Maintain project docs and promote Agile best practices.

Skills

eCommerce PM

Agile

Stakeholder management

Communication

Education

Bachelor's degree or higher in Business/IT/Engineering

Tools

JIRA

Confluence

Looker

Power BI

Tableau

Shopify

SAP Hybris

Salesforce Commerce Cloud

Magento

Job description

Job Title: Senior eCommerce Project Manager

Location: Dubai

Salary: Up to AED 17,000

Job Code: 306/001/488

Industry: Retail / eCommerce / IT

Job Brief

We are looking for a Senior eCommerce Project Manager to support the company's Direct-to-Consumer (D2C) eCommerce strategy and lead the delivery of new platform features, enhancements, and regional initiatives. The ideal candidate must have 7+ years of hands-on experience specifically in eCommerce, with strong experience across Cart & Checkout, Omnichannel / Endless Aisle, Payment Integration, and New Feature Rollouts / Innovation.

Job Responsibilities

• Lead eCommerce projects, new feature rollouts, and regional initiatives from planning through delivery.
• Manage projects across Cart & Checkout, Omnichannel / Endless Aisle, Payments and new eCommerce features.
• Drive checkout optimization and conversion improvement, including payment gateway enhancements.
• Lead Endless Aisle, click-and-collect and online-to-offline fulfilment initiatives.
• Manage regional payment gateway integrations, including payment APIs and 3-D Secure requirements.
• Coordinate with regional, global and local stakeholders, acting as the link between business and technical teams.
• Manage project plans, timelines, risks, budgets, reporting and overall project governance.
• Work with Agile teams on sprints, backlogs, user stories and UAT.
• Track eCommerce KPIs, conversion rates and platform performance and identify areas for improvement.
• Support innovation initiatives, including new technologies, fintech solutions, AI recommendations and feature experimentation.
• Maintain project documentation and promote continuous improvement and Agile best practices.

Job Requirements

• Minimum 7+ years of relevant eCommerce project management/product ownership experience.
• Strong hands-on experience specifically in Cart & Checkout, Omnichannel / Endless Aisle, Payment Integration and New Feature Rollouts.
• Experience with at least two major eCommerce platforms such as Shopify, SAP Hybris, Salesforce Commerce Cloud or Magento.
• Strong understanding of payment APIs, tokenisation and 3-D Secure.
• Experience with checkout optimization, preferably with evidence of improving conversion by 10%+ or reducing checkout latency.
• Experience with Endless Aisle, click-and-collect or online-to-offline fulfilment, preferably within MENA.
• Strong understanding of B2C eCommerce and retail operations.
• Experience working in an Agile environment with distributed teams.
• Strong project management, stakeholder management and communication skills.
• Experience with JIRA, Confluence and data visualization/analytics tools such as Looker, Power BI or Tableau.
• Bachelor's degree or higher in Business, IT, Engineering or a related field.
• PMP, PRINCE2, AgilePM, SAFe or Lean Six Sigma certification is an advantage.
• Fluent English is required; Arabic or Turkish is desirable.