Senior CX Strategy Lead - End-to-End Insights & Impact

Talabat Holding; Dubai; On-site; AED 260,000 - 380,000; Full time

Benefits offered by this job

Monthly talabat credit

Parental leave

Sponsored healthcare

Gym membership

Wellbeing room

Cafe discounts

City Walk collaborative workspace

Job summary

Talabat Holding is hiring a Sr. Specialist Customer Experience Strategy to own the customer journey, identify pain points and drive end-to-end CX programs.

You will turn data into insights and collaborate cross-functionally to deliver measurable improvements. You will define strategy, build dashboards, and work with Product, Tech, Ops, and Markets to guarantee alignment and scale across the business in Dubai and beyond.

Qualifications

• 5+ years of experience in management consulting or high-growth startups in customer experience, analytics, program management, or strategy roles.
• Strong analytical skills; Proficiency in SQL & Excel.
• High degree of ownership and accountability.
• Experience running programs end-to-end with clear, measurable outcomes.
• Ability to communicate complex analysis simply and persuasively.

Responsibilities

• Develop a long-term CX vision and roadmap.
• Leverage CX data to uncover pain points via cohort analysis and funnel diagnostics.
• Build clear success metrics and conduct pre/post assessments.
• Own CX programs from design to rollout at scale.
• Share updates with leadership and markets; present insights to senior stakeholders.
• Collaborate with Product, Tech, Ops, and Market teams to align on priorities.

Skills

SQL

Excel

Analytical skills

Ownership

Communication

Tools

SQL

Job description

Talabat Holding is hiring a Sr. Specialist Customer Experience Strategy to own the customer journey, identify pain points and drive end-to-end CX programs.

You will turn data into insights and collaborate cross-functionally to deliver measurable improvements. You will define strategy, build dashboards, and work with Product, Tech, Ops, and Markets to guarantee alignment and scale across the business in Dubai and beyond.