Senior Customer Success Manager

MongoDB Inc.; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

MongoDB is hiring a Senior Customer Success professional in Dubai to act as a strategic advisor on best practices and technology strategy. You will own customer health and revenue realization across a defined portfolio of accounts, proactively identifying and mitigating technical risks with remediation plans.

In addition, you will de-escalate critical issues, lead executive reviews, and feed signals back to Product, Professional Services and Leadership.

Qualifications

• 7+ years in Customer Success, Technical Account Management or similar role.
• 4+ years accountable for customer health and revenue for Forbes Global 2000 accounts.
• Technical aptitude for databases, cloud and infrastructure.
• Fluent in Arabic and English.

Responsibilities

• Act as strategic advisor on MongoDB best practices and technology strategy.
• Own customer health and revenue realization across a defined portfolio of accounts.
• Identify and mitigate technical risks with remediation plans.
• De-escalate critical customer issues and lead executive reviews.
• Feed customer signals back to Product, Professional Services and Leadership.
• Build account plans to drive growth and forecast churn and expansion.
• Help interview, onboard and mentor new Customer Success team members.

Skills

Customer success

Strategic advisory

Account management

Arabic language

Tools

MongoDB

Cloud infrastructure

Job description

Responsibilities

• Act as strategic advisor on MongoDB best practices and technology strategy
• Own customer health and revenue realization across a defined portfolio of accounts
• Proactively identify and mitigate technical risks with custom remediation plans
• De-escalate critical customer issues and lead executive business reviews
• Feed customer signals back to Product, Professional Services and Leadership
• Build account plans to drive growth and forecast churn and expansion
• Help interview, onboard and mentor new Customer Success team members

Requirements

• 7+ years in Customer Success, Technical Account Management or similar customer-centric role
• 4+ years accountable for customer health and revenue for Forbes Global 2000 accounts
• Technical aptitude for databases, cloud and infrastructure
• Fluent Arabic and English
• Autonomous, entrepreneurial and collaborative working style

Preferred Qualifications

• Continuing technical education such as MongoDB DBA track or hyperscaler certifications
• Prior exposure to database, cloud or infrastructure technology

About the Company

MongoDB provides a unified, globally distributed data platform used by over 67,000 customers, including about 75% of the Fortune 100.