Banking Customer Care Specialist

Commercial Bank International; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Commercial Bank International in Dubai seeks a customer service representative to greet clients, respond to inquiries, and process routine banking tasks with accuracy.

You will handle phone, email, and in-person inquiries, coordinate with departments, maintain confidentiality, and support branch operations in a fast-paced environment.

Strong English and Arabic communication, MS Office skills, and a professional appearance are required; bachelor’s progress is a plus.

Qualifications

• High school diploma or equivalent; a Bachelor's degree in progress is advantageous.
• Excellent spoken and written communication in English and Arabic.
• Proficiency in MS Office (Word, Excel, Outlook).

Responsibilities

• Greet and assist customers with their banking needs in a courteous and professional way.
• Respond to customer inquiries via phone, email, or in person and direct them to the appropriate department if needed.
• Support the processing of account openings, deposits, withdrawals, and other routine banking transactions.

Skills

Customer service

Bilingual English/Arabic

MS Office

Education

High school diploma

Bachelor's degree in progress

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Commercial Bank International in Dubai seeks a customer service representative to greet clients, respond to inquiries, and process routine banking tasks with accuracy.

You will handle phone, email, and in-person inquiries, coordinate with departments, maintain confidentiality, and support branch operations in a fast-paced environment.

Strong English and Arabic communication, MS Office skills, and a professional appearance are required; bachelor’s progress is a plus.