Senior CRM Business Analyst - Dynamics 365 (Arabic)

Datamatics Technologies; Dubai; Sur place; AED 180 000 - 320 000; Plein temps

Résumé du poste

Datamatics Technologies in Dubai, UAE seeks a Senior CRM Business Analyst to work onsite. Arabic proficiency is mandatory, with hands-on Dynamics 365 CRM and Power Platform experience.

You will gather requirements, document processes and facilitate stakeholder discussions to align CRM solutions with business goals. The role acts as a bridge between business users, consultants, developers and project managers, with a focus on UAT, data migration, reporting and adoption.

Qualifications

• Proven experience as a Senior CRM Business Analyst or similar role.
• Fluency in Arabic is mandatory.
• Strong experience with Microsoft Dynamics 365 CRM.
• Ability to translate business requirements into user stories, functional specs and acceptance criteria.
• Experience facilitating stakeholder workshops and managing expectations.
• Experience coordinating with business users, consultants, developers and project managers.
• Knowledge of UAT test scenarios, defect management and business sign-off processes.
• Excellent communication, analytical, problem-solving and stakeholder management skills.

Responsabilités

• Gather, analyze and validate business requirements from business teams and system owners.
• Document business processes, pain points, gaps, user needs and improvement opportunities.
• Translate business requirements into user stories, functional specifications, acceptance criteria and testable requirements.
• Facilitate workshops with business stakeholders, CRM users, technical teams, consultants and project managers.
• Support Dynamics 365 solution design and configuration discussions to ensure business requirements are reflected.
• Act as a bridge between business users, consultants, developers, testers and project managers.
• Refine and prioritize the requirements backlog in coordination with client stakeholders and delivery teams.
• Support testing activities, UAT planning, defect clarification and business sign-off.
• Assist with data migration, reporting, integration, data validation and reconciliation requirements.
• Prepare user documentation, process guides, training materials and adoption support materials.
• Support go-live preparation, user adoption, post-go-live hypercare and continuous improvement.

Connaissances

Arabic (Fluent)

CRM

Business Analysis

Stakeholder Engagement

Workshops Facilitation

UAT

Outils

Microsoft Dynamics 365 CRM

Power Platform

Description du poste

Datamatics Technologies in Dubai, UAE seeks a Senior CRM Business Analyst to work onsite. Arabic proficiency is mandatory, with hands-on Dynamics 365 CRM and Power Platform experience.

You will gather requirements, document processes and facilitate stakeholder discussions to align CRM solutions with business goals. The role acts as a bridge between business users, consultants, developers and project managers, with a focus on UAT, data migration, reporting and adoption.