Senior Arabic CRM Analyst – Dynamics 365 & Power Platform

Datamatics-Global-Services-Ltd; Abu Dhabi; On-site; AED 240,000 - 380,000; Full time

Job summary

Datamatics-Global-Services-Ltd is seeking a Senior CRM Business Analyst to work onsite in Dubai. You will gather and validate business requirements, document processes, and translate needs into user stories for Dynamics 365 CRM and Power Platform.

The role requires strong business analysis capabilities, hands-on Dynamics 365 CRM experience, and excellent Arabic communication. You will coordinate with business stakeholders, consultants, and delivery teams to ensure successful CRM solutions.

Qualifications

• Proven experience as a Senior CRM Business Analyst or similar.
• Arabic language proficiency is mandatory.
• Experience with requirements gathering and documentation.
• Hands-on with Microsoft Dynamics 365 CRM.
• Ability to translate requirements into user stories and specs.
• Experience coordinating with cross-functional teams.

Responsibilities

• Gather, analyze, and validate business requirements from business teams and system owners.
• Document business processes, pain points, gaps, user needs, and improvement opportunities.
• Translate requirements into user stories, functional specs, acceptance criteria, and testable requirements.
• Facilitate workshops with stakeholders, CRM users, technical teams, consultants, and project managers.
• Support Dynamics 365 solution design and configuration discussions to reflect requirements.
• Act as a bridge between business users, consultants, developers, testers, and project managers.
• Manage, refine, and prioritize the requirements backlog with client stakeholders and delivery teams.
• Assist with testing activities, UAT planning, defect clarification, and sign-off.
• Prepare user documentation, process guides, training materials, and adoption support materials.
• Support go-live prep, user adoption, and post-go-live hypercare.
• Identify risks and change impacts throughout the delivery lifecycle.
• Recommend business process improvements using Dynamics 365 and Power Platform.
• Support CRM solutions across Dynamics 365 Sales, Customer Service, Case Management, and Omnichannel.

Skills

Requirements gathering

Stakeholder facilitation

Dynamics 365 CRM

UAT testing

Arabic fluency

Tools

Power Platform

Power Apps

Power Automate

Dynamics 365

Job description

Datamatics-Global-Services-Ltd is seeking a Senior CRM Business Analyst to work onsite in Dubai. You will gather and validate business requirements, document processes, and translate needs into user stories for Dynamics 365 CRM and Power Platform.

The role requires strong business analysis capabilities, hands-on Dynamics 365 CRM experience, and excellent Arabic communication. You will coordinate with business stakeholders, consultants, and delivery teams to ensure successful CRM solutions.