Dubai Senior CRM Analyst (Arabic) – Dynamics 365 Expert

Datamatics Technologies; Abu Dhabi; On-site; AED 200,000 - 360,000; Full time

Benefits offered by this job

On-site role in Dubai

Job summary

Datamatics Technologies seeks a Senior CRM Business Analyst to work onsite in Dubai. You will gather and document business requirements, translate them into actionable user stories, and ensure CRM solutions align with business goals and user expectations.

You will collaborate with business stakeholders, CRM users, consultants, developers, testers, and project managers, facilitating workshops and guiding the Dynamics 365 and Power Platform setup and data migration efforts.

Qualifications

• Proven experience as a Senior CRM Business Analyst or similar role.
• Fluency in Arabic is mandatory.
• Strong requirements gathering, analysis, validation, and documentation skills.
• Practical experience with Microsoft Dynamics 365 CRM.
• Ability to translate requirements into user stories, specs, and acceptance criteria.
• Excellent business process mapping, gap analysis, and process improvement knowledge.
• Experience facilitating stakeholder workshops and coordinating with cross-functional teams.

Responsibilities

• Gather, analyze, and validate business requirements from business teams and system owners.
• Document processes, pain points, gaps, user needs, and improvement opportunities.
• Translate business requirements into user stories, functional specifications, acceptance criteria, and testable requirements.
• Facilitate workshops with business stakeholders, CRM users, technical teams, consultants, and project managers.
• Support Dynamics 365 solution design and configuration discussions to reflect requirements.
• Act as a bridge between business users, consultants, developers, testers, and project managers.
• Manage, refine, and prioritize the requirements backlog in coordination with client stakeholders and delivery teams.
• Support testing activities, UAT planning, defect clarification, requirement validation, and business sign-off.
• Assist with data migration, reporting, integration, data validation, and reconciliation requirements.
• Prepare user documentation, process guides, training materials, and adoption support materials.
• Support go-live preparation, user adoption, post-go-live hypercare, and continuous improvement activities.
• Identify risks, dependencies, gaps, and change impacts throughout delivery.

Skills

CRM business analysis

Microsoft Dynamics 365

Power Platform

Stakeholder management

Workshop facilitation

UAT coordination

Arabic fluency

Tools

Power Apps

Dynamics 365 CRM

Job description

Datamatics Technologies seeks a Senior CRM Business Analyst to work onsite in Dubai. You will gather and document business requirements, translate them into actionable user stories, and ensure CRM solutions align with business goals and user expectations.

You will collaborate with business stakeholders, CRM users, consultants, developers, testers, and project managers, facilitating workshops and guiding the Dynamics 365 and Power Platform setup and data migration efforts.