Senior CRM BA (Arabic) – Dynamics 365 Specialist

Datamatics-Global-Services-Ltd; Ajman; On-site; AED 180,000 - 300,000; Full time

Job summary

Datamatics-Global-Services-Ltd is seeking a Senior CRM Business Analyst to work on-site in Dubai. The role focuses on gathering and documenting business requirements for Microsoft Dynamics 365 CRM and Power Platform, aligning solutions with business goals, and coordinating between stakeholders and technical teams to ensure successful delivery.

The ideal candidate will oversee requirement gathering, process mapping, backlog refinement, and testing activities, including UAT, go-live readiness, and

Qualifications

• Proven experience as a Senior CRM Business Analyst or similar role.
• Fluency in Arabic is mandatory.
• Strong skills in requirements gathering, analysis, validation, and documentation.
• Hands-on experience with Microsoft Dynamics 365 CRM.
• Ability to translate requirements into user stories, specs, and acceptance criteria.
• Experience facilitating stakeholder workshops and working with cross-functional teams.
• Onsite work at client location in Dubai during UAE business hours.

Responsibilities

• Gather, analyze, and validate business requirements from business teams and system owners.
• Document business processes, pain points, gaps, user needs, and improvements.
• Translate requirements into user stories, specs, acceptance criteria, and testable requirements.
• Facilitate workshops with stakeholders, CRM users, technical teams, and PMs.
• Support Dynamics 365 solution design and configuration discussions.
• Bridge between business users, consultants, developers, testers, and PMs.
• Manage and prioritize the backlog with client stakeholders and delivery teams.
• Support testing activities, UAT planning, defect clarification, and sign-off.
• Assist with data migration, reporting, integration, data validation, and reconciliation.
• Prepare user documentation and training materials.
• Support go-live, user adoption, and post-go-live hypercare.

Skills

CRM Business Analyst

Stakeholder facilitation

Requirements gathering

Microsoft Dynamics 365

UAT testing

Onsite work

Arabic fluency

Tools

Power Platform

Power Apps

Power Automate

Dynamics 365

Job description

Datamatics-Global-Services-Ltd is seeking a Senior CRM Business Analyst to work on-site in Dubai. The role focuses on gathering and documenting business requirements for Microsoft Dynamics 365 CRM and Power Platform, aligning solutions with business goals, and coordinating between stakeholders and technical teams to ensure successful delivery.

The ideal candidate will oversee requirement gathering, process mapping, backlog refinement, and testing activities, including UAT, go-live readiness, and