Senior CRM Business Analyst

Datamatics Technologies; Dubai; In loco; AED 180.000 - 320.000; Tempo pieno

Descrizione del lavoro

Datamatics Technologies in Dubai, UAE seeks a Senior CRM Business Analyst to work onsite. Arabic proficiency is mandatory, with hands-on Dynamics 365 CRM and Power Platform experience.

You will gather requirements, document processes and facilitate stakeholder discussions to align CRM solutions with business goals. The role acts as a bridge between business users, consultants, developers and project managers, with a focus on UAT, data migration, reporting and adoption.

Competenze

• Proven experience as a Senior CRM Business Analyst or similar role.
• Fluency in Arabic is mandatory.
• Strong experience with Microsoft Dynamics 365 CRM.
• Ability to translate business requirements into user stories, functional specs and acceptance criteria.
• Experience facilitating stakeholder workshops and managing expectations.
• Experience coordinating with business users, consultants, developers and project managers.
• Knowledge of UAT test scenarios, defect management and business sign-off processes.
• Excellent communication, analytical, problem-solving and stakeholder management skills.

Mansioni

• Gather, analyze and validate business requirements from business teams and system owners.
• Document business processes, pain points, gaps, user needs and improvement opportunities.
• Translate business requirements into user stories, functional specifications, acceptance criteria and testable requirements.
• Facilitate workshops with business stakeholders, CRM users, technical teams, consultants and project managers.
• Support Dynamics 365 solution design and configuration discussions to ensure business requirements are reflected.
• Act as a bridge between business users, consultants, developers, testers and project managers.
• Refine and prioritize the requirements backlog in coordination with client stakeholders and delivery teams.
• Support testing activities, UAT planning, defect clarification and business sign-off.
• Assist with data migration, reporting, integration, data validation and reconciliation requirements.
• Prepare user documentation, process guides, training materials and adoption support materials.
• Support go-live preparation, user adoption, post-go-live hypercare and continuous improvement.

Conoscenze

Arabic (Fluent)

CRM

Business Analysis

Stakeholder Engagement

Workshops Facilitation

UAT

Strumenti

Microsoft Dynamics 365 CRM

Power Platform

Descrizione del lavoro

Position Senior CRM Business Analyst

Work Location Dubai, UAE

Language Requirement Arabic Mandatory

Technology Microsoft Dynamics 365 CRM & Power Platform

About the Role

We are looking for an experienced Senior CRM Business Analyst to work onsite at the client location in Dubai. The successful candidate will be responsible for understanding business needs, gathering and documenting requirements, facilitating stakeholder discussions and ensuring CRM solutions align with business objectives and user expectations. The role will act as a key link between business stakeholders, CRM users, consultants, developers, testers, and project managers. The ideal candidate should have strong business analysis capabilities, hands-on exposure to Microsoft Dynamics 365 CRM and excellent communication skills in Arabic.

Key Responsibilities

• Gather analyze and validate business requirements from business teams and system owners
• Document business processes pain points gaps user needs and improvement opportunities
• Translate business requirements into user stories functional specifications acceptance criteria and testable requirements
• Facilitate workshops with business stakeholders CRM users technical teams consultants and project managers
• Support Dynamics 365 solution design and configuration discussions to ensure business requirements are reflected in the proposed solution
• Act as a bridge between business users consultants developers testers and project managers
• Manage refine and prioritize the requirements backlog in coordination with client stakeholders and delivery teams
• Support testing activities UAT planning defect clarification requirement validation and business sign-off
• Assist with data migration reporting integration data validation and reconciliation requirements
• Prepare user documentation process guides training materials and adoption support materials
• Support go-live preparation user adoption post-go-live hypercare and continuous improvement activities
• Identify project risks dependencies requirement gaps operational impacts and change impacts throughout the delivery lifecycle
• Recommend business process improvements using Microsoft Dynamics 365 and Power Platform capabilities
• Support CRM solutions across Dynamics 365 Sales Customer Service Case Management Contact Center Omnichannel and Customer Journeys

Required Skills and Experience

• Proven experience as a Senior CRM Business Analyst CRM Business Analyst or in a similar business analysis role
• Fluency in Arabic is mandatory
• Strong experience in business requirements gathering analysis validation and documentation
• Practical experience with Microsoft Dynamics 365 CRM
• Ability to translate business requirements into user stories functional specifications and acceptance criteria
• Strong understanding of business process mapping gap analysis and process improvement
• Experience facilitating stakeholder workshops and managing business expectations
• Experience working with technical teams developers testers consultants and project managers
• Knowledge of UAT test scenarios defect management and business sign-off processes
• Strong communication analytical problem-solving and stakeholder management skills
• Ability to work onsite at the client location in Dubai during UAE business hours

Good-to-Have

• Experience with Microsoft Power Platform including Power Apps and Power Automate
• Exposure to multiple Dynamics 365 modules including Sales Customer Service Case Management Contact Center Omnichannel and Customer Journeys
• Experience with CRM implementations upgrades enhancements or transformation projects
• Familiarity with data migration system integrations reporting data validation and reconciliation
• Experience preparing training materials user guides and process documentation
• Exposure to Agile or Scrum delivery methodologies and backlog management tools
• Experience supporting go-live activities change management user adoption and post-go-live hypercare
• Experience working in client-facing consulting or enterprise technology environments
• Experience working with cross-functional and distributed delivery teams

Key Competencies

• Business and functional analysis
• Stakeholder engagement and workshop facilitation
• Requirements management and prioritization
• Business process mapping and gap analysis
• CRM solution alignment and continuous improvement
• Testing coordination and UAT support
• Documentation and communication
• Problem-solving and analytical thinking