Senior Client Advisor - Panerai Boutique, Dubai

Senior Client Advisor - Panerai Boutique, Dubai; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Panerai Boutique Dubai is seeking a passionate, dynamic sales associate to join a professional team in Dubai, UAE. The role focuses on promoting the brand image, meeting monthly sales objectives, and delivering an exclusive customer experience aligned with brand guidelines. Reports to the Boutique Manager.

The position emphasizes luxury service, CRM engagement, inventory control, and collaboration with head office and Richemont Customer service Center to ensure exceptional after-sales support.

Qualifications

• Proven experience in a luxury service oriented environment.
• Excellent organisation, presentation and communication skills.
• Customer focused with an understanding of service and customer priorities.
• Strong attention to detail with multitasking ability.
• Excellent presentation, oral and written communication skills.
• Fluent in English; a second language is advantageous.
• Proven experience in a luxury environment.

Responsibilities

• Private viewing with VIP clients.
• Receiving new products – checking & tagging.
• Handling discount or gratuity requests or other sales actions in the context of the policy defined by the Brand and Finance department.
• Cash & Invoicing; Store opening & closing responsibilities as required.
• Follow security procedures in the boutique; Timely sales reporting.
• After Sales Service: providing a high level of follow-on repairs with Head office coordination.

Skills

Luxury service experience

Customer focus

Attention to detail

Organization

Communication

English fluency

Job description

Job Ref: 46200

Location: Dubai

Address: Boutique

Industry:

• Sales & Retail jobs
• Marketing & PR jobs
• Management & Consultancy
• Business Development & Commercial

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch‑making, Panerai is renowned for producing high‑precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997. Today, the Maison advances through cutting‑edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai’s distinctive mix of Italian spirit and Swiss watchmaking excellence.

Position Summary

A passionate, dynamic sales associate to join a professional & exciting team in Dubai, UAE. He / She will be responsible for promoting the brand image and meet or exceed the monthly sales objective, while following all the steps of the sales process and offer an exclusive customer experience in line with the brand guidelines. The sales Associate will be reporting to the Panerai Boutique Manager.

Sales Responsibilities

• Private viewing with VIP clients
• Receiving new products – checking & tagging
• Handling discount or gratuity requests or other sales actions in the context of the policy defined by the Brand and Finance department

Atmosphere

• Exterior: display windows, lighting, brand name, etc.
• Interior: Point of sale Material, publishing material, Boutique Furniture, lighting, furniture, brand name logo and visuals, catalogues, sales accessories, etc.,

Inventory

• Monthly stock taking of all items in the boutique
• Consistency with procedures and continuous checking.
• Participating in stock replenishment request

Procedures & Reporting

• Cash & Invoicing
• Store opening & closing responsibilities as required
• Follow security procedures in the boutique as per brand and group policies
• Timely sales reporting

  Customer Relationship Management

  • Brand Ambassador attitude to be demonstrated internally and externally
  • After Sales Service: providing a high level of follow‑on repairs in coordination with Head office and Richemont Customer service Centre.

  CRM Activities

  • Participate efficiently in all CRM activities (daily activities and punctual campaign/programs)
  • Database maintenance and growth, in line with KPI’s: building & maintain a long term relationship with existing & new clients

  Profile (Qualifications)

  • Proven Experience in a luxury service oriented environment
  • Excellent organisation, presentation and communication skills
  • Customer focused: strong understanding of service and customer priorities
  • Strong attention to detail with the ability to handle a multiple task simultaneously
  • Excellent presentation, oral and written communication skills
  • Reliable, level‑headed and honest
  • Fluent in English, with a second language advantageous

  Additional Requirements

  • Proven experience in a luxury environment

  Benefits & Development

  As a significant member of the Panerai community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.