Client Service Associate - Cartier, Dubai

Client Service Associate - Cartier, Dubai; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

Cartier Dubai Boutique is seeking a Client Service Associate to act as an ambassador for the Maison. You will advise clients, respond to requests, and ensure satisfaction while upholding Cartier after-sales standards and brand experience.

The role requires strong interpersonal skills, fluency in service language, and proficiency with MS Office. You will collaborate with the workshop and management to deliver exceptional service in a luxury retail setting.

Qualifications

• 2 to 5 years of relevant experience
• Excellent interpersonal and communication skills
• Available to work on a temporary contract

Responsibilities

• Upholds Cartier Client Experience with luxury service requirements
• Welcomes each client with personal interaction
• Explains service options and communicates with workshop
• Monitors CS files and maintains related documents
• Stock follow-up and inventory management
• Contributes to after-sales service improvements

Skills

Interpersonal skills

Communication skills

Customer service

MS Office

SAP knowledge

Fast-paced environment

Languages a plus

Tools

MS Office

SAP

Job description

Job Ref: 46132

Location: Dubai

Address: 2 Sheikh Zayed Rd, Trade Centre

Industry

• Office Administration jobs
• Customer Service jobs
• Sales & Retail jobs
• Marketing & PR jobs
• Sourcing & Supply Chain
• Business Development & Commercial

Main Purpose

The Client Service Associate is an Ambassador of the Maison and a member of a boutique team. He advises the clients and responds to clients requests while getting constantly their satisfaction and loyalty and meeting excellence service standards. He/she abides by the rules, policies and procedures of the Cartier after sales service. He/She knows the Luxury environment, the Brand, the collections.

Key Responsibilities

• Upholds the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements
• Embodies the excellence of the service.
• Responsible for welcoming each client, offering a personal interaction.
• Complies with the high standards of Cartier sales and service.
• Respecting and applying the Cartier CS rules, process & policies of the Maison.
• Participates to boutique life and to team meetings.
• Implements Customer Service action plan provided by Retail Management.

Client Satisfaction and technical advisor

• Understand the client request and find proper solutions to satisfy their needs.
• Explain, in client friendly wording, technical explanations of service. Comfortable working through client objections to mandatory vs. optional services. Ensures regular communication with boutique watchmaker and seamless process in place.
• Strong knowledge of Cartier creations, solutions, and Service policies.
• Constantly deals with workshop coordinators in order to find solutions vs. customer issues.
• Maintains a solid relationship with CS manager in Cartier office.

Monitoring clients files

• Monitors the CS files and sales accessories linked with service.
• Understands clearly the daily reporting and importance of respecting timeframes to contact clients.
• Knows the repair flow: clients and creation data registration, estimates communication and approval, follow up, billing, stock process, money collection.
• Files, organises and maintains all documents related to Sales, Stock, Transfers, repairs & other boutique documents.

Ensure the follow up of the main indicators linked to after‑sales service

• Enhances customer satisfaction by informing the clients, minimising delay, and reducing complaints.
• Contributes to after sales turnover in reducing return unrepaired rate, discounts and gratuities.
• Sale of service.
• Applies client experience guidelines and technical expertise to advice clients on suggested service and product sales.

Stock Management

• Stock follow-up & inventories (ROs, spare parts, leather strap, etc.)
• Assist with maintenance of vault, filing, inventory, and general organisation of supplies.

Job Profile

Education:

Required Experience:

• 2 to 5 years of relevant experience
• General product knowledge / interest.
• Available to work on a temporary contract.

Technical Skills:

• Ability to work in a fast-paced environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Uphold Cartier image by maintaining professional demeanour at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach.

Additional Requirements

• 2 to 5 years of relevant experience
• SAP knowledge preferred
• Excellent interpersonal and communication skills