Client Service Associate (Part-Time) – UAE Nationals, Dubai

Richemont Iberia SL; Dubai; On-site; AED 40,000 - 70,000; Part time

Benefits offered by this job

Commission

Bonus

Job summary

Cartier in Dubai is seeking a Client Service Associate on a part-time basis to deliver a seamless after-sales experience for a discerning clientele. You will act as the main contact for service inquiries, guide clients through repair processes, and support both the boutique and the watchmaker to ensure a smooth service journey.

UAE Nationals are encouraged to apply. The role requires strong communication, multi-tasking, and comfort with MS Office and CRM; English fluency is essential, with

Qualifications

• Provide exceptional after-sales service and support to clients.
• Act as the main point of contact for service-related inquiries.
• Guide clients through repair and service processes with clarity and care.
• Monitor service files and ensure timely follow-up and communication.
• Support the boutique and watchmaker in delivering a smooth service experience.
• Contribute to client satisfaction and after-sales performance.

Responsibilities

• Provide exceptional after-sales service and support to clients.
• Act as the main point of contact for service-related inquiries.
• Guide clients through repair and service processes with clarity and care.
• Monitor service files and ensure timely follow-up and communication.
• Support the boutique and watchmaker in delivering a smooth service experience.
• Contribute to client satisfaction and after-sales performance.

Skills

Communication skills

English fluency

Multitasking

Tools

MS Office

CRM

Job description

HOW WILL YOU MAKE AN IMPACT?

Join Cartier as a Client Service Associate and play a key role in delivering a seamless after-sales experience. As an ambassador of the Maison, you will support clients throughout their service journey, ensuring every interaction reflects Cartier’s standards of excellence.

As a UAE National, this role offers the opportunity to gain hands-on experience within a global luxury environment, working closely with experienced teams and engaging with a diverse clientele.

WHAT WILL BE YOUR MISSION?

• Provide exceptional after-sales service and support to clients

• Act as the main point of contact for service-related inquiries

• Guide clients through repair and service processes with clarity and care
• Monitor service files and ensure timely follow-up and communication
• Support the boutique and watchmaker in delivering a smooth service experience
• Contribute to client satisfaction and after-sales performance

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Minimum 3 years’ experience in client service (luxury is a plus)

• Strong communication and interpersonal skills

• Ability to manage multiple priorities with attention to detail

• Interest in jewellery, watches, and after-sales service

• Comfortable using systems and tools (MS Office, CRM)

• Fluency in English (Arabic or French is a plus)

PART-TIME CONTRACT

Part-time permanent role with a structured compensation package, including commission and bonus.

YOUR JOURNEY WITH US

If selected, you will be contacted for an introductory conversation, followed by meetings with the Hiring Manager and HR.