Senior Client Advisor

LVMH; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

LOEWE is seeking a Senior Client Advisor in Dubai to deliver exceptional service and drive sales goals. You will greet, listen, advise, and exceed client expectations while showcasing product knowledge to cross-sell and upsell. The role focuses on building lasting client relationships and maintaining brand standards.

You will support merchandising, inventory, and back-of-house tasks, while mentoring new joiners and participating in team efforts to achieve store objectives.

Qualifications

• Provide excellent customer experience and exceed expectations.
• Cross-sell and upsell using product knowledge.
• Develop and grow client book with clienteling.
• Support inventory, merchandising and back-of-house tasks.
• Mentor new joiners and buddy system.
• Maintain grooming and behavior standards.

Responsibilities

• Consistently achieve individual and team objectives, and support sales results.
• Greet, listen, assist, advise, and exceed client expectations.
• Highlight product categories through strong product knowledge to cross sell.
• Develop long-lasting client relationships and grow the client book.
• Lead and demonstrate clienteling, using all tools to recruit new clients.
• Collaborate as a team and contribute to store objectives.
• Participate in visual merchandising per LOEWE standards.
• Maintain products and inventory; front and back of house.
• Follow LOEWE grooming and behavior standards; mentor new joiners.

Skills

Sales skills

Customer service

Communication

Job description

As a Senior Client Advisor, you will ensure that our clients' service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. You will be a consistent high performer, delivering both qualitative and quantitative results.

]Your role will be:

Consistently achieve individual and team objectives, be accountable for sales results and support the team in their sales.

Provide an excellent customer experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.

Exemplify our brand history and heritage.

Highlight our product categories through your exceptional product knowledge to cross sell and upsell.

Engage with diverse clients, always putting them at ease to develop long lasting relationships.

Develop and grow your client book, updating client information on the relevant company tools.

Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to develop existing clients and recruit new clients to build long term relationships.

Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.

Actively participate in visual merchandising in accordance with LOEWE’s visual standards.

Maintain products in an efficient, clean, secure, and organized manner; front and back of house.

Support with inventory management and ad hoc back of house tasks.

Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Support Management in developing the team through mentoring and/or being a buddy for new joiners.

Profile

Desired Candidate Profile