Senior Client Advisor

Louis Vuitton; Abu Dhabi; On-site; AED 167,000 - 257,000; Full time

Job summary

Louis Vuitton in Abu Dhabi seeks a Senior Client Advisor to embody the brand promise and guide Clients across all product categories. You will support the Team Manager in daily operations while proactively reaching out to Clients to hit individual and team targets.

The role calls for exceptional clienteling, strong communication and a passion for luxury retail. Arabic language is a plus, and grooming must reflect brand standards.

Qualifications

• Proven experience in Retail, in fast paced environments.
• Excellent communications and interpersonal skills.
• Strong ownership of curiosity, agility, empathy and commercial mindset.
• Ability to lead by example.
• Arabic speaker is a plus.

Responsibilities

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales.
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories.
• Demonstrate sales leadership and advanced clienteling skills to develop existing and recruit new Clients.
• Develop the highest standards of Brand and product knowledge.
• Perform as a team-player and participate in activities contributing to store objectives.
• Respect Louis Vuitton Brand standards in grooming and behavior.
• Assist Management in daily operations: floor management, stock operations, opening/closing duties.
• Mentor and onboard new team members; support integration of newcomers.
• Understand company policies and support other Client Advisors when needed.
• Depending on store needs, additional responsibilities could include stock, store ops, visual merchandising, after-sales.

Skills

Sales leadership

Clienteling skills

Communication skills

Retail experience

Arabic language

Job description

About The Job

As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

You will be a role model to the team, and will support your Team Manager in operational duties.

You will proactively reach out to your Clients in order to achieve individual and team goals.

Job responsibilities

Be an Exceptional Client Advisor, and a Role Model for the Team

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of Brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect Louis Vuitton Brand standards in terms of grooming and behavior

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team

• Assist Management in daily operations: floor management, stock operations, and opening / closing duties
• Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers
• Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed
• Depending on specific store needs, additional responsibilities could include: stock and store operations, visual merchandising, after-sales

Profile

• Strong ownership of the following attributes: Curiosity, Agility, Empathy & Commercial Mindset
• Excellent communications skills and interpersonal skills
• Proven experience in Retail, in fast paced environments
• Maturity and Managerial credibility
• Ability to lead by example
• Arabic speaker is a plus

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, and unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry-leading training which will offer you an in-depth insight into the luxury and retail environment.

Reference LVM34293