Senior Capacity Planning & Forecasting Leader

Capital.com; United Arab Emirates; On-site; AED 300,000 - 500,000; Full time

Job summary

Capital.com is seeking a Senior Operations Manager - Planning to define capacity planning across the organization, forecast demand weekly to six months, and use AI and automation to build the main planning model. You will advise leaders on hiring, redeployment, process improvements and automation to support growth into new products and markets.

You will work closely with operational leaders and Finance, and manage a Workforce Management specialist, owning the capacity model, data alignment and

Qualifications

• 5+ years in capacity planning, workforce management or operations planning in a high-volume environment.
• Hands-on experience building forecasting and capacity models yourself, including seasonality.
• Strong grasp of capacity drivers, scenario planning and sensitivity analysis.
• Record of recommendations that changed hiring or process decisions.
• Experience working with Finance and tracking forecast accuracy over time.
• Advanced spreadsheet skills, SQL or similar, and experience managing direct reports.

Responsibilities

• Own the capacity planning model, roadmap and KPIs.
• Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand.
• Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up.
• Build scenarios for growth, launches and disruption, and show the cost and service impact.
• Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times.
• Align definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models.
• Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on.

Skills

Forecasting

Capacity planning

Workforce management

SQL

Excel

Leadership

Stakeholder management

Tools

SQL

Python

Forecasting tools

Job description

Capital.com is seeking a Senior Operations Manager - Planning to define capacity planning across the organization, forecast demand weekly to six months, and use AI and automation to build the main planning model. You will advise leaders on hiring, redeployment, process improvements and automation to support growth into new products and markets.

You will work closely with operational leaders and Finance, and manage a Workforce Management specialist, owning the capacity model, data alignment and