Senior Operations Manager:Planning

Capital.com; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Capital.com in Dubai seeks a Senior Operations Manager - Planning to design and oversee capacity planning as we expand into new products and markets. You will lead forecasting, scenarios, and capacity alignment with product, engineering and finance teams.

The role requires 5+ years in capacity planning or workforce planning, strong analytics, advanced spreadsheet skills and SQL, with a proven track record of influencing hiring and process decisions.

Qualifications

• Minimum 5+ years in capacity planning or operations planning in high-volume settings.
• Ability to build forecasting models and incorporate seasonality and demand drivers.
• Proven impact on hiring, redeployment or process decisions through data-driven insights.

Responsibilities

• Own the capacity planning model, roadmap and KPIs.
• Forecast demand over the next week, month and six months with clear assumptions.
• Translate demand into capacity needs considering skills, hours, and ramp-up.
• Build scenarios for growth, launches and disruption with cost/service impact.
• Recommend hiring and process actions early to cover lead times.
• Align data with Finance and ops teams; track forecast vs. actual.
• Flag capacity risks, including skill/time-zone gaps; report clearly to managers.

Skills

Capacity planning

Forecasting models

Scenario planning

SQL

Excel

Team leadership

Tools

Python

ERP systems

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We are looking for a Senior Operations Manager - Planning to build how Capital.com plans the people and skills its operations need as we grow into new products and markets.

Responsibilities:

• Own the capacity planning model, roadmap and KPIs
• Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand
• Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up
• Build scenarios for growth, launches and disruption, and show the cost and service impact
• Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times
• Align definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models
• Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on

Requirements:

• 5+ years in capacity planning, workforce management or operations planning in a high-volume environment
• Hands-on experience building forecasting and capacity models yourself, including seasonality
• Strong grasp of capacity drivers, scenario planning and sensitivity analysis
• Record of recommendations that changed hiring or process decisions
• Experience working with Finance and tracking forecast accuracy over time
• Advanced spreadsheet skills, SQL or similar, and experience managing direct reports

Nice to have:

• Financial services, fintech or payments background
• Planning for Customer Support, KYC or FinCrime operations
• Using AI, Python or statistical methods in forecasting

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.