Senior Capacity Planning & Growth Operations Lead

Capital Com SV Investments Limited; Dubai; Sur place; AED 450 000 - 750 000; Plein temps

Résumé du poste

Capital Com SV Investments Limited is seeking a Senior Operations Manager Planning to shape how we forecast and plan staffing as we expand products and markets. You will own the capacity planning model and align it with leadership priorities, finance data, and hiring needs.

You will apply AI and automation to build the main planning model, forecast demand weekly to six months, and advise on process improvements while coordinating with Finance and operations leaders.

Qualifications

• 5+ years in capacity planning, workforce management or operations planning.
• Hands-on forecasting and capacity modelling including seasonality.
• Ability to work with Finance and track forecast accuracy.
• Strong skills in analytics, Excel and SQL or similar tools.
• Experience building and presenting planning scenarios to leaders.
• Track record of influencing hiring or process decisions.

Responsabilités

• Own the capacity planning model, roadmap and KPIs.
• Forecast demand over the next week, month and six months.
• Separate demand drivers (customer activity, product changes, seasonality) and agree assumptions.
• Translate demand into capacity needs using workload and productivity.
• Account for skills, hours, absence, attrition, training and ramp-up.
• Build scenarios for growth, launches and disruptions and show impact.
• Recommend hiring, redeployment, process and automation actions early.
• Align data with Finance; track forecast vs actual and improve models.
• Flag capacity risks early including skill and time-zone gaps.

Connaissances

Capacity planning

Forecasting

Workforce management

Scenario planning

Automation & AI

SQL

Stakeholder management

Outils

SQL

Description du poste

Capital Com SV Investments Limited is seeking a Senior Operations Manager Planning to shape how we forecast and plan staffing as we expand products and markets. You will own the capacity planning model and align it with leadership priorities, finance data, and hiring needs.

You will apply AI and automation to build the main planning model, forecast demand weekly to six months, and advise on process improvements while coordinating with Finance and operations leaders.