Senior Capacity Planning & Forecasting Lead

Capital.com; Dubai; Presencial; AED 450.000 - 750.000; Jornada completa

Descripción de la vacante

Capital.com is seeking a Senior Operations Manager: Planning in Dubai to lead capacity planning across the organization, forecasting demand for the next week, month and six months, and translating it into staffing needs. You will leverage AI and automation in the department’s main planning model and advise leaders on hiring, redeployment and process improvements to support growth.

You will collaborate with Finance and operational leaders, manage a Workforce Management team, and build scenario

Formación

• 5+ years in capacity planning, workforce management or operations planning in a high-volume environment.
• Hands-on experience building forecasting and capacity models yourself, including seasonality.
• Strong grasp of capacity drivers, scenario planning and sensitivity analysis.
• Record of recommendations that changed hiring or process decisions.
• Experience working with Finance and tracking forecast accuracy over time.
• Advanced spreadsheet skills, SQL or similar, and experience managing direct reports.

Responsabilidades

• Own the capacity planning model, roadmap and KPIs
• Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand
• Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up
• Build scenarios for growth, launches and disruption, and show the cost and service impact
• Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times
• Align definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models
• Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on

Conocimientos

Capacity planning

Workforce management

Forecasting

Scenario planning

Sensitivity analysis

Stakeholder alignment

Forecast accuracy

Herramientas

SQL

Excel

Descripción del empleo

Capital.com is seeking a Senior Operations Manager: Planning in Dubai to lead capacity planning across the organization, forecasting demand for the next week, month and six months, and translating it into staffing needs. You will leverage AI and automation in the department’s main planning model and advise leaders on hiring, redeployment and process improvements to support growth.

You will collaborate with Finance and operational leaders, manage a Workforce Management team, and build scenario