Senior Branch Operations Lead

AimGulf; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

AimGulf in Dubai is seeking an experienced banking professional to oversee branch operations. You will process various cash transactions and supervise staff to meet financial objectives while adhering to compliance standards.

The role focuses on maintaining cash accuracy, providing customer guidance on ARIE products, and achieving targets for wait times and service quality. On-site work in a fast-paced environment is required, with emphasis on risk controls and customer satisfaction.

Qualifications

• 5+ years of experience as Cashier/Teller in banking or reputed Exchange House.
• 2+ years in a senior branch operations role.
• Experience with high-volume cash handling is an added advantage.

Responsibilities

• Ensure Cash counters are operational to support business requirements.
• Provide service to all customers as per established ARIE standards.
• Communicate regulations and norms regarding transactions in a professional manner.
• Provide advice and guidance about ARIE Products & Services to customers as and when necessary.
• Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT.
• Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities.
• Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff.
• Ensure optimal profit margins are maintained for transactions.
• Solicit referrals and initiate cross-selling opportunities to existing customers.
• Play a proactive role in customer accusation and retention activity.
• Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction.
• Prepare periodic, report on Competition Analysis and take appropriate action to improve the business and customer satisfaction.
• Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures.
• Ensure assigned work activities are carried out as per Company policies and procedures.
• Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned ‘Till’ is accurately tailed/balanced and appropriately handled as company policies & procedures.
• Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank.
• Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques.
• Report and review any anomalies such as Under/Overs to concerned superior immediately
• Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation
• Identify improvement areas and propose constructive changes to achieve operational excellence
• Monitor day to day operations to ensure total adherence to Company policies and procedures
• Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities
• Monitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
• Identify cashiers’ training needs and inform management accordingly for action

Skills

Cash handling

Team leadership

Customer service

Communication skills

Education

Bachelor's degree in related field

Job description

AimGulf in Dubai is seeking an experienced banking professional to oversee branch operations. You will process various cash transactions and supervise staff to meet financial objectives while adhering to compliance standards.

The role focuses on maintaining cash accuracy, providing customer guidance on ARIE products, and achieving targets for wait times and service quality. On-site work in a fast-paced environment is required, with emphasis on risk controls and customer satisfaction.