Retail Banking Ops & Service Leader

ADIB; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

ADIB is seeking a dedicated professional in Dubai to manage branch cash and vault operations, review transactions and reports, and ensure compliance with regulatory and internal policies. The role also focuses on coaching the sales team, driving customer retention, and maintaining service standards.

You will monitor queue times and SLAs, coordinate staff training, and contribute to a smooth, customer-focused branch operation in a fast-paced retail banking environment.

Qualifications

• Knowledge of retail banking products, processes and policies.
• Strong written and oral English communication.
• Self-motivated with effective time management.

Responsibilities

• Dual control of branch vault and daily cash management.
• Review and approve transactions, documentation and system reports.
• Monitor compliance with ADIB credit and operational policies.
• Set and monitor sales plans and coach sales staff.
• Drive customer retention and handle complaints and service standards.
• Manage queue times, SLAs and staff training needs.

Skills

Retail banking knowledge

English communication

Time management

Self-starter

Customer service

Job description

ADIB is seeking a dedicated professional in Dubai to manage branch cash and vault operations, review transactions and reports, and ensure compliance with regulatory and internal policies. The role also focuses on coaching the sales team, driving customer retention, and maintaining service standards.

You will monitor queue times and SLAs, coordinate staff training, and contribute to a smooth, customer-focused branch operation in a fast-paced retail banking environment.