Branch Operations & Service Manager

ADIB; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Abu Dhabi Islamic Bank in Abu Dhabi is seeking an experienced Branch Operations professional to manage vault controls and daily cash activities. You will oversee teller approvals and remittances while ensuring strict adherence to ADIB and UAE Central Bank policies.

You will also monitor branch sales performance, set sales plans, coach staff on service standards and queue times, and identify training needs to drive compliance and customer satisfaction.

Qualifications

• 4-5 years of banking experience, UAE preferred, or retail sales experience.
• Knowledge of retail banking products, processes and policies.
• Knowledge of Central Bank of UAE regulations.
• Strong written and oral English communication.
• Computer literacy and time-management skills.

Responsibilities

• Dual control of branch vault and daily cash management.
• Approve teller transactions, remittances and clearing reconciliation.
• Ensure compliance with ADIB and Central Bank of UAE policies.
• Monitor sales performance and set sales plans for the branch.
• Coach sales staff and monitor service standards and queue times.
• Identify and deliver staff training needs.

Skills

Branch operations

Cash handling

English communication

Staff coaching

Regulatory compliance

Job description

Abu Dhabi Islamic Bank in Abu Dhabi is seeking an experienced Branch Operations professional to manage vault controls and daily cash activities. You will oversee teller approvals and remittances while ensuring strict adherence to ADIB and UAE Central Bank policies.

You will also monitor branch sales performance, set sales plans, coach staff on service standards and queue times, and identify training needs to drive compliance and customer satisfaction.