Operations & Service Manager: Compliance & CX Leadership

Rakbank; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

RAKBANK in Dubai is recruiting an Branch Operations Leader to oversee cash handling, branch processes, and service delivery at the counter, ensuring accuracy and regulatory compliance.

You will lead a team, drive staff training, implement risk controls, monitor performance, and promote cross-selling while ensuring business continuity and timely reporting. This role requires proactive problem solving, adherence to SOPs, and a strong focus on customer satisfaction.

Qualifications

• Analytical thinking and initiative required.
• Strong team leadership and staff development.
• Excellent customer service and communication skills.
• Compliance with SOPs and regulatory guidelines.

Responsibilities

• Handle customer transactions at cash registers.
• Scan items and ensure pricing accuracy.
• Process payments and issue receipts.
• Cross-sell products and expand ranges.
• Resolve customer complaints and assist customers.
• Maintain clean checkout areas and monitor balance sheets.

Skills

Cash handling

Regulatory compliance

Customer service

People management

Training staff

Risk awareness

Job description

RAKBANK in Dubai is recruiting an Branch Operations Leader to oversee cash handling, branch processes, and service delivery at the counter, ensuring accuracy and regulatory compliance.

You will lead a team, drive staff training, implement risk controls, monitor performance, and promote cross-selling while ensuring business continuity and timely reporting. This role requires proactive problem solving, adherence to SOPs, and a strong focus on customer satisfaction.