Senior Bilingual CSM - SaaS Loyalty & Onboarding

Global Payments Inc.; Dubai; On-site; AED 260,000 - 420,000; Full time

Benefits offered by this job

Medical insurance

25 days holiday

Career progression

Wellbeing & events

Dubai office with views

Team-building activities

Job summary

Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. We seek a Senior Customer Success Manager fluent in English plus Spanish or French to guide F&B and Retail clients to success, focusing on onboarding and retention.

You will manage onboarding for mid to large clients, nurture long-term relationships, and collaborate with cross-functional teams to tailor loyalty programs in a SaaS platform, based in Dubai.

Qualifications

• Strong written and verbal communication in English; Spanish or French a strong advantage.
• Master’s degree or equivalent experience.
• 3–5 years in Customer Success, Onboarding, or Implementation in SaaS/tech.
• Comfortable configuring software platforms and learning new systems quickly.
• Detail-oriented, analytical, and solution‑oriented with strong problem‑solving skills.
• Experience in F&B or Retail is a plus.

Responsibilities

• Take charge of mid to large clients with higher technical complexity and act as a project manager for onboarding.
• Own the relationship post‑sale and be the main point of contact for customers.
• Guide new customers through onboarding and help set up loyalty programs.
• Proactively address issues and coordinate with internal teams for fast resolutions.
• Configure, test, and maintain loyalty programs, campaigns, and rewards.
• Escalate issues to Support and Managers when needed.

Skills

Fluent English

Spanish

French

Education

Master’s degree or equivalent experience

Job description

Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. We seek a Senior Customer Success Manager fluent in English plus Spanish or French to guide F&B and Retail clients to success, focusing on onboarding and retention.

You will manage onboarding for mid to large clients, nurture long-term relationships, and collaborate with cross-functional teams to tailor loyalty programs in a SaaS platform, based in Dubai.