Lead Automotive Workshop Technician

Ali & Sons; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Professional Development

Career Growth

Team Culture

Operational Excellence

Job summary

Ali & Sons in the United Arab Emirates seeks a Senior Workshop Lead to supervise technicians, allocate work, and ensure timely, high-quality repairs in a fast-paced automotive service environment.

You will mentor staff, coordinate with service advisors, enforce safety and procedures, and drive workshop productivity while maintaining customer satisfaction. Must have automotive engineering background and a valid driving license.

Qualifications

• Bachelor's or Diploma in automotive technical field.
• 4+ years in automotive workshop.
• Technical certifications required.
• Strong vehicle diagnostics and repair knowledge.
• Ability to lead technicians with minimal supervision.
• Valid driving license.

Responsibilities

• Allocate work orders to technicians based on workload and priorities.
• Monitor technicians’ productivity, attendance, and clocking accuracy.
• Ensure repairs are completed within agreed timelines without compromising quality.
• Coordinate with Service Advisors to clarify work orders and communicate repair requirements.
• Provide hands-on technical support, guidance, coaching and mentoring to technicians.
• Investigate repeat repairs and customer concerns with inspections and diagnostics where required.
• Translate customer concerns into clear and accurate technical work instructions.
• Liaise with the manufacturer for technical assistance and reporting.
• Monitor repair quality and conduct quality checks; document defects.
• Report quality concerns, tooling requirements, and resource constraints to the Workshop Manager.
• Promote workplace safety and environmental compliance.
• Support Service Advisors with initial diagnostics and vehicle handovers.
• Maintain an organized and disciplined working environment to maximize workshop efficiency.

Skills

Leadership

Diagnostics

Mentorship

Communication

Org skills

Problem solving

Education

Bachelor's degree in Automotive Mechanical Engineering

Diploma in Automotive Engineering

Tools

Microsoft Office

Workshop management systems

Job description

Ali & Sons in the United Arab Emirates seeks a Senior Workshop Lead to supervise technicians, allocate work, and ensure timely, high-quality repairs in a fast-paced automotive service environment.

You will mentor staff, coordinate with service advisors, enforce safety and procedures, and drive workshop productivity while maintaining customer satisfaction. Must have automotive engineering background and a valid driving license.