Senior Associate, Community Management - Tilal Al Ghaf

MAJID AL FUTTAIM; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Friendly environment

Leadership development

Job summary

Majid Al Futtaim is seeking a Senior Associate, Community Management to oversee daily operations across our UAE portfolio, ensuring high service standards and proactive facilities and HSE management. The role focuses on coordinating with owners’ committees, managing budgets and service-fee collections, and delivering engaging community experiences.

You will drive operational excellence and support policy development and regulatory compliance.

Qualifications

• Bachelor’s degree in Business, Real Estate, Project Management, Facilities Management, or a related field.
• M100 Essentials of Community Management Certification required.
• 3 years of experience in real estate or related service industries.
• Knowledge of community management principles and operations.
• Understanding of facilities management and customer service practices.
• Ability to support day-to-day community operations and stakeholder needs.

Responsibilities

• Oversee daily community operations and facilities management service providers.
• Support the development of policies, procedures, KPIs, and compliance with regulatory requirements.
• Conduct site inspections and audits to ensure maintenance, safety, and operational standards.
• Manage customer complaints and coordinate resolutions with relevant stakeholders.
• Handle administrative tasks including reports, presentations, procurement, and service evaluations.
• Support community events, campaigns, and engagement initiatives as required.
• Liaise with owners’ committees, enforce community rules, and ensure regulatory compliance.
• Assist with budgets, service fee collections, project coordination, and operational transitions.

Skills

Community management

Customer service

Stakeholder coordination

Education

Bachelor’s degree in Business, Real Estate, Project Management, Facilities Management, or related field

Job description

Job description

JOB TITLE Senior Associate, Community Management - Tilal Al Ghaf | MAF Properties | UAE Portfolio

ROLE SUMMARY Community Management oversees daily operations, financial and commercial performance, health, safety, sustainability, customer experience, and stakeholder coordination to ensure high service standards for community owners and residents. The role supports operational and administrative activities, delivers proactive facilities and HSE management, and drives operational excellence to enhance customer trust, satisfaction, happiness, and overall community experience. Ensures timely service delivery.

ROLE PROFILE

• Oversee daily community operations and facilities management service providers.
• Support the development of policies, procedures, KPIs, and compliance with regulatory requirements.
• Conduct site inspections and audits to ensure maintenance, safety, and operational standards.
• Manage customer complaints and coordinate resolutions with relevant stakeholders.
• Handle administrative tasks including reports, presentations, procurement, and service evaluations.
• Support community events, campaigns, and engagement initiatives as required.
• Liaise with owners’ committees, enforce community rules, and ensure regulatory compliance.
• Assist with budgets, service fee collections, project coordination, and operational transitions.

REQUIREMENTS

• Bachelor’s degree in Business, Real Estate, Project Management, Facilities Management, or a related field.
• M100 Essentials of Community Management Certification required.
• 3 years of experience in real estate or related service industries.
• Knowledge of community management principles and operations.
• Understanding of facilities management and customer service practices.
• Ability to support day-to-day community operations and stakeholder needs.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.