Senior Associate - Community Management

AlFuttaim; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Majid Al Futtaim Properties seeks a Senior Associate, Community Management to support Tilal Al Ghaf in Dubai. You will oversee daily operations, coordinate facilities, support budgets and regulatory compliance, and enhance resident experience within a vibrant residential community.

Three years of relevant experience and the mandatory M100 Essentials of Community Management Certification are required. This on-site role involves collaboration with owners committees, residents, and service

Qualifications

• Bachelor's degree in Business, Real Estate, Project Management, Facilities Management, or related discipline.
• M100 Essentials of Community Management Certification is mandatory.
• Minimum 3 years of experience in real estate or related service industries.
• Knowledge of community management principles and day-to-day operational requirements.

Responsibilities

• Oversee daily community operations and coordinate facilities management service providers.
• Monitor service delivery to ensure standards and regulatory compliance.
• Develop and implement community management policies and KPIs.
• Assist with compliance monitoring according to regulatory requirements.
• Conduct site inspections and operational audits for maintenance and safety.
• Coordinate with service providers to address maintenance concerns.
• Manage customer complaints and resolutions with stakeholders.
• Prepare administrative reports and procurement documentation.
• Support planning of community events and resident engagement.

Skills

Community management

Facilities management

Customer service

Stakeholder coordination

Education

Bachelor's degree in Business/Real Estate/PM/Facilities Management

Job description

Job Snapshot

Senior Associate - Community Management Job Snapshot Role: Senior Associate, Community Management - Tilal Al Ghaf Location: Dubai, United Arab Emirates Industry: Real Estate Function: Property Management Experience: 3 years in real estate or related service industries Job Type: Full Time Work Arrangement: On-site Position Overview Majid Al Futtaim Properties is seeking a Senior Associate, Community Management to support daily community operations at Tilal Al Ghaf in Dubai, United Arab Emirates. The role focuses on maintaining service quality, coordinating facilities management, supporting financial and administrative activities, and ensuring a positive experience for community owners and residents. The Senior Associate will work with facilities service providers, owners ' committees, residents, and internal stakeholders to maintain operational standards, resolve service concerns, and support compliance with community regulations. The position requires three years of relevant experience, knowledge of community management practices, and the mandatory M100 Essentials of Community Management Certification.

Job Details Country: United Arab Emirates City: Dubai Industry: Real Estate Function: Property Management Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Role Profile

The Senior Associate supports the effective management of Tilal Al Ghaf community operations, including facilities services, health and safety, sustainability, customer experience, and stakeholder coordination. The position combines operational monitoring, administrative support, regulatory compliance, and community engagement to maintain service standards and strengthen resident satisfaction.

Key Responsibilities

• Oversee daily community operations and coordinate the activities of facilities management service providers.
• Monitor service delivery to ensure that operational requirements and community standards are maintained.
• Support the development and implementation of community management policies, procedures, and key performance indicators (KPIs).
• Assist with compliance monitoring in accordance with applicable regulatory requirements.
• Conduct community site inspections and operational audits to assess maintenance quality, safety conditions, and service standards.
• Coordinate with facilities management teams to address maintenance concerns and support timely corrective actions.
• Receive and manage customer complaints, working with relevant stakeholders to resolve issues efficiently.
• Maintain communication with residents, property owners, service providers, and internal teams regarding operational matters.
• Prepare administrative reports, presentations, procurement documentation, and service performance evaluations.
• Support the planning and coordination of community events, campaigns, and resident engagement initiatives.
• Liaise with owners ' committees and assist with the implementation of community rules and regulations.
• Support health, safety, and environmental management activities across community operations.
• Assist with operational budgets, service fee collections, and related financial administration.
• Coordinate assigned community projects and support operational transitions when required.
• Contribute to service improvements that strengthen resident satisfaction, trust, and the overall community experience.

Qualifications and Experience

• Bachelor 's degree in Business, Real Estate, Project Management, Facilities Management, or a related discipline.
• M100 Essentials of Community Management Certification is mandatory.
• Minimum 3 years of experience in real estate or related service industries.
• Knowledge of community management principles and day-to-day operational requirements.
• Understanding of facilities management services and maintenance coordination.
• Familiarity with customer service practices in residential communities.
• Ability to support operational activities and respond to stakeholder requirements.
• Understanding of community service standards, administrative processes, and operational coordination.

Community Operations and Facilities Management

The Senior Associate will support the day-to-day operation of Tilal Al Ghaf by coordinating service providers and monitoring the condition and performance of community facilities. Regular inspections and audits will help identify maintenance requirements, safety concerns, and service delivery issues. The role also involves supporting operational procedures, performance monitoring, and compliance with applicable community regulations.

Resident Experience and Stakeholder Coordination

Maintaining positive relationships with owners and residents is an important responsibility. The Senior Associate will coordinate responses to customer complaints, communicate with relevant stakeholders, and assist in resolving service-related concerns. The position also supports community events and engagement activities designed to strengthen resident participation and satisfaction.

Financial and Administrative Support

The role includes assisting with operational budgets, service fee collections, procurement activities, and the preparation of management reports. The Senior Associate will also support project coordination, service provider evaluations, and operational transitions to maintain continuity and efficiency in community management activities.

Health, Safety and Sustainability

Community operations must maintain appropriate health, safety, and sustainability standards. The Senior Associate will work with facilities management teams and service providers to monitor compliance, identify operational concerns, and support improvements that contribute to a safe and well-maintained residential environment.

What We Offer

Majid Al Futtaim highlights a collaborative working environment where employees contribute to creating positive experiences for customers and communities. The position provides an opportunity to participate in residential community management at Tilal Al Ghaf, working with property management professionals, facilities service providers, and community stakeholders. Employees are part of a diverse workforce guided by Majid Al Futtaim 's Leadership Model and its commitment to creating great moments every day.

About the Company

Majid Al Futtaim is a regional developer and operator of shopping malls, retail businesses, communities, and entertainment destinations across the Middle East, North Africa, and Central Asia. Majid Al Futtaim Properties manages property and community-related activities within the group 's portfolio. The Senior Associate, Community Management position supports operations at Tilal Al Ghaf in Dubai, with a focus on facilities coordination, resident services, regulatory compliance, and community performance.