Senior Associate - Mall Operations

Majid Al Futtaim; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Dynamic and inclusive work environment

Opportunities for professional growth

Job summary

Majid Al Futtaim in Dubai is hiring a Senior Associate for Mall Operations to manage daily operations in one of their leading retail destinations. The position plays a crucial role in ensuring optimal mall performance across multiple functions, including engineering and safety, while upholding service excellence and tenant satisfaction.

The ideal candidate holds a relevant Bachelor's degree and has 2-3 years of experience in mall operations, particularly within the GCC. Strong communication and problem-solving skills are essential, along with proficiency in Microsoft Office Suite.

Qualifications

• 2 to 3 years of experience in property or mall operations, preferably in the GCC retail sector.
• Strong familiarity with compliance, safety, and emergency preparedness procedures in a retail environment.

Responsibilities

• Administer all aspects of mall operations and ensure service levels meet internal standards.
• Monitor vendor performance and manage contracts across various services.
• Conduct regular inspections, audits, and risk assessments.
• Handle daily operational budgeting and financial reporting.
• Coordinate with government departments regarding compliance.
• Respond to tenant and customer concerns professionally.
• Oversee third-party service providers and conduct emergency drills.
• Support revenue enhancement initiatives by optimizing space usage.

Skills

Project coordination

Vendor management

Problem-solving

Interpersonal skills

Time-management

Education

Bachelor's degree in Operations Management, Facilities Management, or related field

Tools

Microsoft Office Suite

MS Project

AutoCAD

Job description

Senior Associate - Mall Operations

Majid Al Futtaim Properties is seeking a Senior Associate, Operations to oversee and manage daily operational functions within one of its leading retail destinations in Dubai. This role is pivotal in ensuring optimal mall performance across engineering, safety, cleaning, and facilities while maintaining service excellence, compliance, and tenant satisfaction in a high‑footfall environment.

Employment Overview

• Job Location: Dubai, United Arab Emirates
• Industry: Real Estate
• Function: Facilities Management
• Salary: 9,000–12,000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Current Location: Any
• Job Type: Full‑time

Core Responsibilities

• Administer all aspects of mall operations, including security, housekeeping, engineering, and ambience, ensuring that service levels meet internal standards and customer expectations
• Monitor vendor performance and manage contracts across cleaning, parking systems, landscaping, and sustainability initiatives in line with KPIs and SLAs
• Conduct regular inspections, audits, and risk assessments while ensuring regulatory and internal policy compliance
• Handle daily operational budgeting, resource allocation, cost control, and financial reporting to support the Operations Manager
• Coordinate effectively with government departments and regulatory bodies regarding licences, permits, and public safety compliance
• Respond promptly to tenant and customer concerns, ensuring professional handling and issue resolution
• Oversee third‑party service providers, conduct emergency drills, and lead initiatives for continuous improvement in operational efficiency and mall experience
• Support revenue enhancement initiatives by identifying underutilised areas and optimising space usage within the mall

Candidate Profile

• Bachelor's degree in Operations Management, Facilities Management, or related field
• 2 to 3 years of experience in property or mall operations, preferably in the GCC retail sector
• Strong project coordination, vendor management, and problem‑solving capabilities
• Proficient in Microsoft Office Suite; knowledge of MS Project and AutoCAD is an advantage
• Effective communicator with strong interpersonal, negotiation, and time‑management skills
• Familiar with compliance, safety, and emergency preparedness procedures in a retail environment

What You Can Expect

• Dynamic and inclusive work environment with a performance‑driven culture
• A trusted brand with over 27 years of regional leadership in lifestyle and property development
• Opportunities for professional growth and development across a multinational workforce
• Join a team guided by innovation, excellence, and Majid Al Futtaim's Leadership Model

About the Company

Majid Al Futtaim Properties is a leading developer and manager of retail, leisure, and mixed‑use destinations in the MENA region. With a commitment to delivering extraordinary experiences and best‑in‑class operations, the company plays a pivotal role in shaping the future of urban retail infrastructure. Joining the operations team means becoming a key contributor to world‑class retail excellence.