Senior Account Manager — Fraud & Risk SaaS (Remote)

Sardine; Dubai; Remote; AED 420,000 - 660,000; Full time

Benefits offered by this job

Cash and equity compensation

Remote-first culture

Flexible paid time off

Health insurance (employees and depend

MacBook Pro delivered to your door

Home office stipend

Meal stipend

Learning stipend

Job summary

Sardine is a remote-first company pioneering risk analytics for fraud and compliance. The Account Manager will support several customers, maximize product value, and coordinate with risk, data science, and product teams to meet risk and payment needs.

The role requires 7+ years in customer-facing roles, strong fraud/AML domain knowledge, and excellent stakeholder management. Global teams operate across time zones with flexible working arrangements.

Qualifications

• 7+ years in Account Management or Customer Success in B2B SaaS.
• Domain experience in fraud, payments, compliance, or AML/KYC.
• Banking industry experience is preferred.
• Strong presentation skills for virtual and in-person meetings.
• Proven stakeholder management and cross-functional collaboration.
• Proficient with BI tools and data-driven decision making.

Responsibilities

• Be the primary contact for customers and drive ROI in Sardine.
• Develop product and strategy understanding to communicate value.
• Translate complex problems into actionable solutions for customers.
• Advise on best practices related to fraud and compliance.
• Build, monitor, and share KPIs with clients.
• Provide strategic analysis for long-term expansion.
• Collaborate with risk analytics to address new fraud typologies.

Skills

Account Management

Customer Success

Risk Management

Solutions Architecture

API Integration

Fraud & AML

Fintech domain knowledge

Presentation skills

Project management

Business Intelligence

Analytical thinking

Relationship building

Job description

Sardine is a remote-first company pioneering risk analytics for fraud and compliance. The Account Manager will support several customers, maximize product value, and coordinate with risk, data science, and product teams to meet risk and payment needs.

The role requires 7+ years in customer-facing roles, strong fraud/AML domain knowledge, and excellent stakeholder management. Global teams operate across time zones with flexible working arrangements.