Senior Account Manager

CNS Middle East; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

CNS Middle East in Dubai is seeking an experienced Account Manager to cultivate long-term relationships with key clients across the UAE and drive growth by expanding CNS’s footprint.

You will develop and maintain account plans aligned with annual sales targets, manage a structured sales pipeline, and coordinate with pre-sales and solution architects to deliver proposals and demonstrations. The role requires strong negotiation skills and a focus on customer satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 5+ years in account management, client relations, or sales.
• Solid understanding of IT services, solutions, and outsourcing models.
• Proficiency with CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics.
• Experience with RFP/RFI processes and enterprise procurement systems.
• Strong negotiation and presentation skills.

Responsibilities

• Build and maintain relationships with key clients in Dubai and Northern Emirates.
• Drive growth by identifying new accounts and expanding CNS footprint.
• Develop account plans aligned with annual sales targets.
• Manage a structured sales pipeline and forecast revenue.
• Propose tailored IT solutions to clients.
• Collaborate with pre-sales and solution architects on proposals and demos.
• Lead contract negotiations to closure.
• Ensure customer satisfaction and act as escalation point.
• Maintain up-to-date client data in CRM.

Skills

Account management

Sales

Negotiation

CRM proficiency

Presentations

Education

Bachelor's degree

MBA or related field

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

Responsibilities

• Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates
• Drive business growth by identifying new accounts and expanding CNS’s footprint
• Develop and maintain account plans aligned with annual sales targets
• Manage a structured sales pipeline and ensure accurate revenue forecasting
• Propose tailored technical and commercial IT solutions to clients
• Collaborate with pre-sales and solution architects to deliver proposals and demonstrations
• Lead contract negotiations to closure
• Ensure customer satisfaction and serve as a key escalation point
• Maintain up-to-date client data in CRM platforms

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Minimum 5+ years in account management, client relations, or sales
• Solid understanding of IT services, solutions, and outsourcing models
• Proficiency in CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics
• Experience with RFP/RFI processes and enterprise procurement systems
• Strong negotiation and presentation skills

Preferred Qualifications

• Master’s degree (MBA or related field)
• 7+ years of experience managing enterprise clients
• Experience managing global accounts or offshore delivery models

About the Company

CNS (Computer Network Systems) is a technology company in the Middle East with over 30 years of experience. As an IT distributor and system integrator, CNS provides expertise in Banking, Cyber security, Digital Infrastructure, Hybrid Cloud, and Digital Transformation across the region.