School IT Manager: Desktop Support & Team Lead

Taaleem; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Taaleem is seeking an IT Manager to deliver end-to-end desktop support across Taaleem Schools. The role combines management, customer service and technical responsibilities, responding to technology problems, troubleshooting and advising users, and guiding a team to deliver timely IT services.

The position requires leadership, hands-on IT expertise, and a focus on high-quality service delivery within an educational environment.

Qualifications

• Experience providing desktop support and helpdesk services in a school or corporate environment.
• Strong leadership and team management abilities with a proactive service mindset.
• Experience with IT asset management, budgeting and procurement in educational settings.

Responsibilities

• Provide direct one-on-one desktop support to identify and resolve computer user problems promptly.
• Investigate hardware, software, network and related issues; take corrective actions to restore service quickly.
• Manage and prioritize support tickets and maintain up-to-date records of asset inventory and changes.

Job description

Taaleem is seeking an IT Manager to deliver end-to-end desktop support across Taaleem Schools. The role combines management, customer service and technical responsibilities, responding to technology problems, troubleshooting and advising users, and guiding a team to deliver timely IT services.

The position requires leadership, hands-on IT expertise, and a focus on high-quality service delivery within an educational environment.