Education IT Field Engineer: On-Site Server, Network & AV

TOCUMULUS; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

TOCUMULUS in Dubai is hiring an on-site IT support engineer to maintain classroom and lab technology across campuses. You will act as the first point of contact for users, resolve incidents, and coordinate with central IT teams for complex issues.

The role requires strong Windows, AD, M365 skills, familiarity with AV systems, and experience in education environments. You’ll work shifts, support examinations, and ensure uptime of IT services.

Qualifications

• Diploma or Bachelor's degree in IT, Computer Science, or related discipline.
• Microsoft certification such as MCSA, MCSE, MD-102, or equivalent is preferred.
• CCNA or equivalent networking certification is an advantage.
• ITIL Foundation certification is preferred.
• Comp TIA A+ or Microsoft Fundamentals certification is preferred.

Responsibilities

• Provide on-site IT support for assigned sites and act as primary contact.
• Handle first- and second-line support for end-user devices, AV tech, printers, and labs.
• Manage incidents with SLA adherence and escalate to L2/L3 with diagnostics.
• Perform on-site remote hands for servers and network gear per central direction.
• Administer local Windows Server, AD, backups, and capacity monitoring.
• Support classrooms, labs readiness and pre-exam checks.
• Maintain asset registers, CMDB, and infrastructure docs.
• Coordinate on-site vendor visits and logistics.
• Shift coverage and cross-coverage with field engineers.

Skills

Windows 10/11

Windows Server

Active Directory

Microsoft 365

Networking basics

SCCM/Intune

AV/Classroom tech

ITSM tools

Education

Bachelor's degree in IT

MCSA/MCSE

CCNA

ITIL Foundation

CompTIA A+

Tools

SCCM

Intune

Imaging tools

Printer management tools

Backup software

Job description

TOCUMULUS in Dubai is hiring an on-site IT support engineer to maintain classroom and lab technology across campuses. You will act as the first point of contact for users, resolve incidents, and coordinate with central IT teams for complex issues.

The role requires strong Windows, AD, M365 skills, familiarity with AV systems, and experience in education environments. You’ll work shifts, support examinations, and ensure uptime of IT services.