Salesforce Systems Specialist — Automate & Align Business Ops

Shaerp Next; United Arab Emirates; On-site; AED 140,000 - 210,000; Full time

Job summary

Shaerp Next in Dubai seeks a pragmatic Business Systems Specialist — Salesforce to own and evolve the internal systems stack. You will center Salesforce within finance, pricing, onboarding and operations, driving automation and reliable reporting across teams.

Bring hands-on Salesforce expertise, data migration skills and a solid track record of configuring flows, permissions and dashboards, with a focus on scalable processes and cross-department collaboration.

Qualifications

• 4-8 years of experience in business systems, CRM, IT operations or similar roles.
• Strong hands-on Salesforce experience with data modeling, flows and reports.
• Salesforce Administrator certification preferred.
• Experience integrating CRM systems with accounting/ERP like QuickBooks, Xero, Zoho or NetSuite.

Responsibilities

• Own and develop the Salesforce environment including data structure, flows, permissions, reports and dashboards.
• Improve and automate workflows across client onboarding, engagement setup, invoicing, renewals and internal reporting.
• Support Salesforce integration with finance and operational systems.
• Maintain the service and pricing catalogue as a reliable source for proposals and management reporting.
• Produce and improve management reporting across pipeline, WIP, receivables and KPIs.
• Document key systems, workflows and processes clearly and simply.
• Train colleagues and support adoption of new systems and processes.

Skills

Salesforce

CRM Implementation

Business Process Improvement

Systems Integration

Data Migration

Reporting & Analytics

Vendor Management

Tools

Salesforce

QuickBooks

ERP Systems

Job description

Shaerp Next in Dubai seeks a pragmatic Business Systems Specialist — Salesforce to own and evolve the internal systems stack. You will center Salesforce within finance, pricing, onboarding and operations, driving automation and reliable reporting across teams.

Bring hands-on Salesforce expertise, data migration skills and a solid track record of configuring flows, permissions and dashboards, with a focus on scalable processes and cross-department collaboration.