Salesforce AI & Automation Associate - Entry Level

MaxAccelerate; Dubai; Hybrid; AED 60,000 - 90,000; Full time

Benefits offered by this job

Remote-friendly work environment

Commission-based incentives

Opportunity to move to AI Centre of Co

Job summary

Kompetenza in Dubai seeks an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences.

This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.

Qualifications

• Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus).
• Some coursework or experience in AI, automation, or workflow tools.
• Interest in AI-powered customer service tools, chatbot development, and automation platforms.
• Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI).
• Eagerness to learn new technologies and work across multiple AI ecosystems.

Responsibilities

• Assist in AI & automation development for chatbots and virtual agents.
• Configure Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
• Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA).
• Learn to integrate AI-powered workflows across platforms to improve efficiency.
• Collaborate with clients to guide them through the AI journey and mentor teams.

Skills

Salesforce basics

AI automation

Workflow tools

Chatbot development

OpenAI/third-party AI platforms

Eagerness to learn

Tools

Salesforce Service Cloud

AgentForce

OpenAI

RPA tools

Google AI

Azure AI

Job description

Kompetenza in Dubai seeks an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences.

This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.