Experience Cloud & AI SME: Self‑Service Portals & Automation

MaxAccelerate

Dubai

Remote

AED 180,000 - 300,000

Full time

14 days+

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Benefits offered by this job

Remote work flexibility

Global team

Competitive salary with performance‑or

Performance-based opportunities

Job summary

Kompetenza is seeking a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self‑service portals while integrating AI‑driven automation across Salesforce and external ecosystems.

The role requires expertise in Salesforce Experience Cloud and a strong understanding of AI‑driven automation to create intelligent self‑service solutions, AI‑powered agents, and workflows that enhance customer engagement.

Qualifications

2+ years of experience in Salesforce Experience Cloud & Service Cloud.
Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows.
Experience with Salesforce Flow, Omni-Channel Routing, and case automation.
Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce.
Knowledge of API integrations, RPA, and machine learning‑driven automation.

Responsibilities

Design, configure, and enhance customer self‑service portals using Salesforce Experience Cloud.
Implement self‑service automation and AI‑driven workflows to improve interactions.
Integrate Einstein AI and automation tools for proactive support and case resolution.
Develop AI‑driven virtual agents within Salesforce and external platforms.
Work with Salesforce Flow, Omni‑Channel Routing, and Process Automation to optimise operations.
Mentor clients on AI adoption and tailor AI/self‑service solutions.